Becoming a Customer Shopping Experience - Growth Segments, Senior Associate

Job Description

Step into the role of Sr. Associate, Shopping Experience & Product, where your expertise will drive initiatives supporting growth segments from strategy through delivery.

As a Senior Associate in the Growth Segments team, you will promote incremental customer growth through innovative deposit account shopping and account opening experiences.  You will support the development and execution of omni-channel campaigns and product enhancements tailored to growth segments, ensuring relevant and personalized customer experiences.

Job responsibilities

• Support the development and execution of omni-channel campaigns and product enhancements tailored to growth segments, ensuring relevant and personalized customer experiences.
• Collaborate closely with cross-functional teams to deliver impactful solutions, from strategy through implementation, with an emphasis on operational excellence and measurable results.
• Analyze data and customer insights to identify opportunities, optimize performance, and drive continuous improvement across digital shopping journeys.
• Manage multiple initiatives simultaneously, prioritizing delivery and execution to scale online account volume and support organic growth.

Required qualifications, capabilities and skills

• Bachelor’s degree in Marketing, Business, Analytics, Finance, or related field
• 3+ years of experience in digital marketing, product management, or customer acquisition roles
• Demonstrated experience managing and executing marketing campaigns
• Strong analytical and problem-solving skills; comfortable working with data to drive decisions
• Ability to manage multiple projects simultaneously and deliver results within tight deadlines
• Proven track record of collaborating across cross-functional teams (marketing, product, analytics, technology)
• Experience with campaign performance measurement and optimization
• Excellent written and verbal communication skills, including presentation abilities
• Highly proficient in Microsoft Excel and PowerPoint
• Comfortable adapting to changing priorities and fast-paced environments
• Highly proficient in PowerPoint 

Preferred qualifications, capabilities and skills

• Is a collaborative team player who builds strong partnerships across functions and highly organized, detail-oriented, and able to juggle multiple initiatives at once
• Is curious and proactive, always seeking to understand customer needs and market trends
• Is data-driven and analytical, but also creative in developing solutions and campaigns and is passionate about driving measurable business results and customer growth
• Embraces change and thrives in dynamic, evolving environments
• Is comfortable with ambiguity and takes initiative to move projects forward
• Has a customer-first mindset, with a focus on delivering relevant and personalized experiences for Starter and Affluent segments
• Communicates clearly and effectively, tailoring messages for different audiences and is eager to learn, test, and optimize—constantly looking for ways to improve processes and outcomes

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.