Supply Chain Analyst

Supply Chain Analyst - Markets

Nclusion is on a mission to provide traditional financial services to 1.4 billion people worldwide without access today. Without a secure way to save, invest, or transfer money, individuals are not empowered to accumulate short or long-term wealth. We're changing that by bridging the gap between traditional banking and the communities that need it most.

As Nclusion scales gaming and lottery operations across the DRC, Haiti, and other emerging markets, our vendor and equipment supply chain has to keep pace — and it doesn't run on standard playbooks. The Supply Chain Analyst - Markets sits inside Supply Chain & Operations and owns the vendor and purchasing engine that keeps our market operations moving: enabling vendors who often don't fit standard US/EU templates, getting POs and equipment orders processed cleanly, and keeping Zip, our intake and orchestration platform, configured for how our in-market teams actually work. This role is ideal for someone who combines hands-on operational discipline with sharp pattern recognition — someone who doesn't just process what lands in the queue, but notices when the same vendor issue, workflow break, or requisition kickback keeps recurring, and raises it with a fix rather than quietly reworking the same problem every week. You'll work daily with vendors, in-market ops contacts, and internal requesters, with finance as a close partner on data and compliance. This role is based in our Palo Alto office. We work together onsite four days out of the week, with one day from home!

What You'll Do

• Partner with in-market procurement/ops contacts in our local markets to navigate vendor realities that don't map cleanly to standard platform assumptions — informal vendors, unusual entity structures, currency/banking mismatches — and escalate with a recommendation, not just a flag
• Own end-to-end vendor onboarding and supplier enablement — collecting, validating, and maintaining documentation (tax forms, banking details, compliance docs), including judgment calls for vendors who don't fit standard templates
• Process purchase requisitions and POs for field operations and equipment purchasing, ensuring compliance with company policy and proper documentation throughout
• Configure and maintain Zip's intake forms, approval workflows, and vendor data fields, and serve as the first point of contact for internal users navigating the platform
• Identify recurring friction points in onboarding, PO processing, or platform workflows and propose fixes rather than working around them
• Manage PO-related support, including PO changes, the procurement support mailbox, and resolving PO/payment discrepancies in partnership with Accounts Payable and suppliers
• Maintain integration hygiene between Zip and NetSuite, and document system configurations and process changes
• Maintain clean, reliable vendor and spend data, and build recurring reports in Zip/NetSuite to give leadership visibility into vendor performance and process health

What You Bring to the Table

• 2+ years of experience in supply chain, procurement operations, vendor management, or purchasing, ideally supporting operational or field-facing teams
• Experience supporting operations in emerging or frontier markets, or comparable exposure to non-standard vendor and supply chain environments
• Hands-on experience owning a procurement or vendor platform (Zip, Coupa, Ariba, or similar) with minimal onboarding support required
• Demonstrated experience processing purchase requisitions/POs and resolving PO-to-invoice discrepancies directly with Accounts Payable
• Proven ability to manage high-volume, document-heavy workflows accurately, with sound judgment on when a recurring issue should be escalated rather than repeatedly resolved
• Experience with international vendor onboarding (e.g., W-8BEN forms, multi-currency banking setups) strongly preferred
• Prior experience working in NetSuite or a comparable ERP system

Benefits and Perks

• 401k with a match!
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Competitive compensation & equity – We believe in sharing success.
• Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
• In-office lunch, team events & culture