Luxury Patient Experience Coordinator

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Employee discounts Free uniforms Health insurance Paid time off Patient Experience Coordinator – Luxury Boutique Facial Plastic Surgery Clinic We are seeking a Patient Experience Coordinator to join our high-end boutique facial plastic surgery clinic in New York City. This role is ideal for a polished, highly organized, and service-oriented professional who thrives in providing VIP-level care to discerning clientele. Key Responsibilities: Act as the first point of contact, managing all patient inquiries via phone, email, and in person, and seamlessly converting inquiries into consultations. Provide a concierge-style experience, greeting patients upon arrival, offering tours, and ensuring they feel comfortable and valued. Oversee every detail of the patient journey, from initial contact to post-procedure follow-ups, ensuring a flawless and personalized experience. Discuss pricing and financing options with discretion and professionalism. Coordinate travel and accommodations for out-of-town patients, ensuring a seamless experience. Handle scheduling, phone calls, meetings, and administrative support to assist the surgeon and team. Maintain a clean, elegant, and welcoming environment, ensuring fresh flowers, organization, and overall ambiance reflect the luxury experience. Support and oversee daily office operations, ensuring efficiency and a patient-centered workflow. Be a team player—in our boutique setting, everyone is cross-trained and expected to step in wherever needed for the best experience of our patients and the success of our practice. What We’re Looking For: A polished, professional, and poised individual with experience in luxury hospitality, high-end medical offices, or concierge services. Strong communication skills and the ability to multitask effortlessly in a fast-paced environment. An intuitive understanding of VIP service and the ability to anticipate patient needs. Comfort in discussing financial matters with professionalism and discretion. A proactive, self-motivated individual who takes ownership of the patient experience and consistently goes above and beyond. Schedule & Benefits: Hours: Monday – Friday, 9:00 AM – 5:00 PM Probationary Period: 8 weeks (during which either party may part ways at any time). Benefits: After the probationary period, employees receive 401(k), health benefits, and employee discounts on services. This is a rare opportunity to be part of an elite, world-class practice that values precision, artistry, and an unparalleled standard of service. #J-18808-Ljbffr SAMAN FACIAL PLASTICS SURGERY LLC