Deputy Director of Contracts Management, Operations and Finance

DescriptionAs the Deputy Director for Contracts Management for Operations and Finance, this position will support a variety of OLTSS, MassHealth and EOHHS-wide projects that further the mission of MassHealth. The incumbent will reside in the Finance and Operations Team and provide contract management and strategic operational support to OLTSS teams. More specifically, responsibilities will include managing strategic contracts, implementing and monitoring new systems, developing policy proposals, leading procurement activities, overseeing financial or data analytics for strategic projects, federal reporting, and communicating strategically with stakeholder groups. This role often serves as a liaison between OLTSS program teams and other MassHealth or EOHHS groups including legal, IT and other program areas. The incumbent will report to OLTSS’ Director of Operations and Finance. Duties and Responsibilities (these duties are a general summary and not all-inclusive):Oversee and manage large-scale, strategic contracts, to includeManaging LTSS’s TPA vendor (including preparing for reprocurement in 2027)Taking a lead role in implementation and management of LTSS’s Assessor Training and Shared Tools and Public Assessor Option contractsTaking lead role in implementation and management of LTSS e-CAS contractTaking a lead role in contract negotiations and representing program concerns and inputOverseeing vendor transitions and mitigating impact to daily operationsFacilitating performance management discussions with vendors as neededLeading crisis management for any member or provider-impacting issues caused by a vendorManaging vendor to project plan, list of deliverables, and key performance indicatorsReviewing and approving contract deliverablesLeading or facilitating joint work between OLTSS and vendor staffManaging contract budget, federal financing, and vendor paymentsDeveloping productive day-to-day working relationship with vendor managementLong-term strategic planning for contract improvements and re-procurementsOverseeing enhanced Program Integrity (PI) initiatives with TPA, LTSS Program staff, and internal EHS PI staffOverseeing TPA in enhanced enrollment activityLead strategic projects in Finance and Operations unit, to includeDeveloping scopes of work, project plans, and other project documentsConducting analyses using quantitative and qualitative dataOversee regulation-related sanctioning processes for providers, such as cost reportingOversee interdepartmental service agreement (ISA) process for new and renewal ISAs, and oversee ISA managementLeading interviews and meetings with external parties, including sister agency representatives, provider groups, member advocates, etc.Provide leadership and/or operational support to OLTSS during emergencies, such as pandemics, major hardware or software failures. This includes rapid responses to CMS inquiries and directives.Preferred Qualifications:Ability to manage a small team of direct reporting staff (1-3 employees)Ability to manage multiple high-profile contracts simultaneously, including indirect management of contract staff.At least 3 years of experience with project management, and preferably at least 1 year of experience with vendor management and contract management/procurements.Strong knowledge of the MassHealth program, including mission, overall structure, provider networks, eligibility, payment methodologies, and trends.Strong knowledge of long term care programs, including eligibility, payment systems, provider types, and trends.Ability to translate complex analytical findings to program staff, OLTSS senior staff, MassHealth stakeholders, and agency leadership.Hands-on experience writing justification letters, contracts, requests for response (RFR) and other business documents.Experience working with cross-functional areas and teams.Experience developing and controlling a project plan and coordinating resources to accomplish project objectives and monitoring project status. The ability to create quality presentations, reports, training materials, and documents (e.g. executive summaries, draft reconstitution procedures, etc.). Hands-on experience using Microsoft suite (excel, access, word, and Microsoft project).Strong quantitative and analytical skills.Excellent writing, presentation, facilitation, and communication skills.A strong ability to build relationships with internal and external stakeholders and possess the ability to quickly learn their business needs in order to assist them in project and analysis definitions. To Apply:Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.About MassHealth:MassHealth is the Commonwealth's Medicaid and Children's Health Insurance Program, providing comprehensive healthcare coverage and services to approximately two million Massachusetts residents. Through partnerships with providers, health plans, community organizations, and government agencies, MassHealth works to improve health outcomes, reduce disparities, strengthen care coordination, and ensure access to high-quality, person-centered care. As one of the largest Medicaid programs in the country, MassHealth plays a critical role in advancing healthcare innovation, promoting health equity, and supporting the well-being of individuals, families, and communities across the Commonwealth.Learn more: MassHealthPre-Offer Process:A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.For questions, please contact the Office of Human Resources at View phone number on click.appcast.io and select option #4.QualificationsMINIMUM ENTRANCE REQUIREMENTS:Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.Substitutions:I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.Comprehensive BenefitsWhen you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.Want the specifics? Explore our Employee Benefits and Rewards!An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.Job Field: Administrative ServicesOrganization: Exec Office Of Health and Human ServicesSchedule: Full-timeShift: Day