NOC Engineer

Are you a tech-savvy problem solver with a passion for keeping critical systems running smoothly? Join our team as a NOC Engineer and become a vital player in supporting and enhancing the operational deployments across North America. This hands-on, senior-level role offers the opportunity to troubleshoot complex systems, lead incident resolution, and drive automation initiatives that make a real difference in the world of smart city technology. If you enjoy working in dynamic environments and thrive on solving challenging technical issues, this is your chance to make an impact. What You’ll Do: Own and support the end-to-end installation and validation of deployments Serve as a senior escalation point for operational and technical incidents Investigate, troubleshoot, and resolve issues across hardware, software, networking, and system integrations Lead root cause analysis (RCA) efforts and implement corrective actions for major incidents Identify recurring operational issues and collaborate with cross-functional teams to improve system reliability and performance Drive automation projects to enhance monitoring, alerting, ticket quality, and operational workflows Partner with engineering to develop and refine internal NOC tools and processes Create and maintain detailed operational documentation, troubleshooting guides, and knowledge base content Train team members on tools, processes, and best practices Support a 24/7 environment through participation in an on-call rotation Required Skills: 3+ years of troubleshooting, analyzing, and resolving issues in production environments 2+ years of Linux administration in a production setting 2+ years of networking experience, including monitoring, configuration, and troubleshooting Proficiency with log analysis, observability tools, and RCA processes Hands-on experience with APIs, system integrations, and operational tooling Background in NOC, SOC, IT operations, technical support, or site reliability environments Strong communication skills, capable of explaining complex concepts to diverse audiences Ability to thrive under pressure, managing multiple priorities and taking ownership of tasks Willingness to participate in a 24/7 on-call rotation Nice to Have Skills: Experience supporting IoT, transportation tech, or smart city environments Familiarity with ServiceNow and ITIL principles Certifications in IT, networking, or systems administration Estimated Min Rate: $90000.00 Estimated Max Rate: $100000.00 What’s In It for You? Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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