Technical Program Manager Fraud Technology

Technical Program Manager Fraud Technology

We are seeking an experienced Senior Technical Program Manager with expertise in Fraud Technology and Project & Portfolio Management to lead large-scale strategic initiatives within the banking and financial services domain. The ideal candidate will have 12+ years of program management experience, a strong background in fraud prevention technologies, and proven success in coordinating cross-functional teams to deliver complex technology programs. This role requires exceptional stakeholder management, governance, risk management, and organizational change management skills.

Key Responsibilities

1. Lead end-to-end delivery of large-scale fraud technology programs across multiple business and technology teams.
2. Develop and manage program roadmaps, project plans, milestones, and deliverables.
3. Coordinate implementation, training, organizational change management, and operational readiness activities.
4. Manage dependencies across Technology, Business, Support, Training, and Change Management teams.
5. Monitor program health by tracking milestones, risks, issues, and mitigation plans.
6. Drive governance activities, including executive status reporting and steering committee updates.
7. Coordinate sequencing of procedure updates, process changes, and training readiness.
8. Partner with fraud operations, compliance, risk, and technology teams to ensure successful program execution.
9. Facilitate stakeholder communication, conflict resolution, and executive escalations when necessary.
10. Ensure projects are delivered on schedule, within scope, budget, and quality expectations.
11. Drive continuous improvement in program delivery methodologies and governance practices.
12. Support portfolio planning, resource management, and prioritization of strategic initiatives.

Required Skills

• 12+ years of Program or Project Management experience.
• Strong experience managing Fraud Technology or Fraud Operations initiatives within Banking or Financial Services.
• Experience with Project & Portfolio Management (PPM) methodologies and tools.
• Strong understanding of fraud prevention systems, fraud detection platforms, and financial risk management.
• Experience coordinating cross-functional implementation, training, and organizational change initiatives.
• Expertise in stakeholder management, executive communication, and governance.
• Strong experience managing project risks, dependencies, issues, and escalations.
• Experience with Agile, Waterfall, or Hybrid project delivery methodologies.
• Excellent leadership, communication, and organizational skills.

Preferred Skills

• Experience with Planview Project & Portfolio Management (PPM).
• Knowledge of Organizational Change Management (OCM) principles.
• Experience working with fraud analytics, AML, payment fraud, identity fraud, or financial crime initiatives.
• PMP, PgMP, PMI-ACP, or Scrum certification.
• Experience with Jira, Confluence, Client Project, or Azure DevOps.
• Familiarity with regulatory and compliance requirements within the banking industry.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, Engineering, or a related field.
• 12+ years of experience in Program Management, Project Management, or Portfolio Management.
• Proven experience leading enterprise-scale technology programs in Banking or Financial Services.
• Strong experience working with executive leadership and cross-functional stakeholders.

Nice to Have

• Experience with digital banking transformation initiatives.
• Exposure to cloud platforms (AWS, Azure, or GCP).
• Knowledge of data governance, cybersecurity, or enterprise risk management.
• Lean Six Sigma or SAFe certification.

Company Benefits & Culture

• Inclusive and diverse work environment
• Opportunities for professional growth and development
• Comprehensive health and wellness benefits