Pharmacy Technician

Job Purpose and Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system—improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our retail locations, our pharmacy technicians play a critical role in supporting pharmacy teams to consistently deliver on our brand promise.

Responsibilities

• Live our purpose by following all company SOPs at each workstation to help pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures at each pharmacy workstation (production, pick‑up, drive‑thru, and drop‑off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care—creating heartfelt and personalized moments while serving patients at pick‑up, drive‑thru, and over the phone; offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, such as accurately putting away medication deliveries and completing cycle counts, returns‑to‑stocks, waiting bin inventories, etc.
• Contribute to a high‑performing team, embrace a growth mindset, and be receptive to feedback; actively seek opportunities to expand clinical and technical knowledge needed to better assist patients.
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily travel to stores in the market to work shifts as needed.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles; comply with CVS policies and procedures to ensure patient safety, controlled substance dispensing and record‑keeping, and patient privacy and security.
• Deliver additional patient health care services (e.g., immunizations, point‑of‑care testing, and voluntarily staffing off‑site clinics) where allowable by law and supported by required training and certification.

Immunization Responsibilities

• Complete additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines.
• Educate patients about the importance of vaccines and refer patients to the Pharmacist‑on‑duty for vaccination questions.
• Monitor for and respond to adverse reactions; report adverse reaction events per public health requirements.
• Review and collect patient information; track and document for each applicable patient.
• Monitor and manage vaccine supplies.

Required Qualifications

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification.
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age.
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• State‑level licensure and national certification requirements vary by state.

Essential Functions

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within a designated timeframe.
• Attention and focus: concentrate on a task over a period of time, pivot quickly from one task to another, confirm prescription information and label accuracy, ensuring patient safety.
• Customer service and team orientation: actively look for ways to help people in a friendly manner, notice and understand patients’ reactions, and respond appropriately.
• Communication skills: use and understand verbal and written communication to interact with patients and colleagues; utilize active listening by giving full attention to what others are saying, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematical reasoning: use math to solve problems such as determining the total number of tablets to dispense, day’s supply, and number of full bottles and additional bottles needed to fill a prescription.
• Problem resolution: identify challenging patient or colleague interactions and choose the best course of action when faced with multiple options.
• Physical demands: mobile and remain upright for extended periods; lift, scan, and bag items; reach overhead; stretch or reach out with body, arms, and/or legs; move fingers repetitively; extend hand(s) and arm(s) in multiple directions; control precision and adjust machines to exact positions; stoop to a considerable degree; perform visual inspections involving small parts; lift up to 20 lbs occasionally and up to 10 lbs frequently; express or exchange ideas by spoken word; receive detailed oral communication.
• Any additional tasks as directed by Supervisor or Manager.

Preferred Qualifications

• 1–3 years previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market in other locations to meet business needs.

Employment Information

Anticipated weekly hours: 20
Time type: Part time
Pay range: $16.50 – $25.00 per hour (actual base salary will depend on experience, education, geography, and other factors).

Benefits

This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues, including dental, vision, wellness resources, employee discounts, access to voluntary benefits, and other programs.

EEO Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.