Call Taker

Job Title

The purpose of the position is to process emergency and non-emergency calls from the public and to coordinate the response of emergency services.

Specific Duties and Responsibilities

• Processes incoming calls for service by gathering information; requesting emergency type; evaluating needs; determining emergency or non-emergency status; contacting the appropriate responder; dispatching services; monitoring activities; and receiving and transmitting updated information.
• Prioritizes calls for service by evaluating information; processing requests; prioritizing calls; contacting the appropriate agency; coordinating response of primary, back-up and support units; and providing other agency assistance as required.
• Maintains records of work performed by creating and filing information.
• Responds to requests from agency personnel by monitoring units and calls; entering information into local, state and national systems; confirming warrants; and processing miscellaneous service requests; and
• Performs other assigned duties.

Qualifications

• High school diploma or equivalent;
• Or equivalent training, education, and/or experience;
• Valid Driver's License.
• Must obtain APCO, EMD, and TCOLE certifications within six (6) months of hire.

Supplemental Information

• Knowledge of City policies and procedures;
• Knowledge of Microsoft Office Suite.
• Skill in the operation and use of standard office software which includes databases and presentation programs, along with standard Microsoft products;
• Skill in communicating effectively both orally and in writing; and
• Ability to effectively communicate, both verbally and in writing, with co-workers, the public, and elected and appointed officials;
• Ability to alphabetize and numerically sequence materials;
• Ability to hear and understand callers through each ear while wearing a headset;
• Ability to distinguish colors;
• Ability to enter information into systems while conversing with callers;
• Ability to establish and maintain working relationships with City administration, other employees, and the general public.

There are no benefits available for this position.