Client Care Coordinator / Mental Health Office / Front Desk

Job Description

Job Description

Limitless Life Counseling, LLC | Meridian, Idaho

Limitless Life Counseling, LLC, an established and growing mental health practice in Meridian, Idaho, is seeking a Full-Time Client Care Coordinator to join our team.

Our Client Care Coordinators are an essential part of Limitless. They are often the first voice a new client hears, the first person a client sees when they walk through our doors, and an important connection between our clients, clinicians, providers, insurance companies, and administrative team .

We are looking for someone who is professional, dependable, organized, compassionate, energetic, and able to thrive in a busy environment where priorities can change quickly.

Our practice serves individuals, families, children, adolescents, adults, and couples. Because we work in mental health, professionalism, confidentiality, compassion, good judgment, and attention to detail are extremely important.

We anticipate beginning our review of applications during the week of August 24, 2026. We encourage qualified candidates to submit their application and resume in advance for consideration.

About the Position

The Client Care Coordinator works collaboratively with our administrative and clinical teams and reports to the Office Manager. This is a hands-on position involving client service, scheduling, insurance verification, front desk responsibilities, communication, billing support, and day-to-day office operations.

The ideal candidate is someone who enjoys working with people, can comfortably manage multiple responsibilities at once, and understands that excellent client care begins before a client ever enters the counseling office.

Responsibilities

Responsibilities include, but are not limited to:

• Manage front desk and reception responsibilities in a professional, welcoming, and confidential manner.
• Answer and manage a multi-line telephone system while providing excellent customer service.
• Greet clients, families, providers, and visitors and assist them appropriately.
• Schedule, cancel, and reschedule client appointments using our scheduling and Electronic Health Record systems.
• Check clients in and ensure registration and demographic information is complete and accurate.
• Verify insurance eligibility, benefits, client demographics, and required referrals or authorizations.
• Maintain accurate client information and records in accordance with HIPAA and office policies.
• Collect co-pays, deductibles, outstanding balances, and other client payments.
• Obtain and maintain appropriate payment and credit card authorizations.
• Assist with billing entries, insurance information, data entry, and other administrative functions.
• Balance and reconcile daily financial transactions as required.
• Communicate professionally and effectively with clients, clinicians, insurance companies, medical providers, and other members of the Limitless team.
• Assist clinicians and administrative staff with day-to-day office needs.
• Protect confidential and sensitive client information at all times.
• Help maintain an organized, professional, efficient, and positive office environment.
• Work as part of a team and assist coworkers when additional support is needed.

Required Qualifications

• Previous experience in a medical, mental health, insurance, billing, receptionist, administrative, office clerical, or customer service position , preferably within a healthcare environment.
• Strong computer skills and proficiency with Windows-based programs and standard office software.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Excellent attention to detail and accuracy.
• Ability to communicate professionally with clients who may be experiencing stressful or difficult situations.
• Ability to maintain strict confidentiality and comply with HIPAA requirements.
• Dependable, punctual, reliable, and committed to being part of a team.
• Professional appearance, communication, and conduct.
• Positive, energetic, client-focused attitude.
• Ability to remain calm, professional, and organized in a busy office environment.

Preferred Qualifications

• Two or more years of experience in medical or mental health client care, front office operations, or a related healthcare setting.
• High School Diploma or equivalent required; Associate or Bachelor's Degree preferred.
• Experience with Electronic Health Record (EHR) or medical scheduling systems.
• Experience using multi-line telephone systems.
• Experience with insurance eligibility and benefit verification.
• Familiarity with medical or mental health billing processes.
• Strong data-entry and administrative skills.
• Demonstrated ability to work successfully as part of a team.

Who We Are Looking For

We are not simply looking for someone to answer phones and schedule appointments. We are looking for someone who understands the importance of the client experience and wants to become an important part of a professional mental health team.

The right person will understand that sometimes several things need attention at the same time. The phone may be ringing, a client may be checking in, a clinician may need assistance, an insurance question may need to be answered, and another client may need to schedule an appointment.

Being able to prioritize, communicate, stay organized, remain professional, and keep a positive attitude is essential.

We value team members who take ownership of their responsibilities, communicate openly, support their coworkers, and genuinely care about providing excellent service to our clients.

Why Limitless Life Counseling?

Limitless Life Counseling is proud of the professional team and reputation we have built in our community. Our clinicians and administrative staff work together with one goal: providing exceptional care and service to the people who trust us with their mental health needs.

We believe our administrative team is every bit as important to that mission as our clinical team. A great client experience begins with the first telephone call and continues through every interaction a client has with our office.

We are looking for someone who wants more than simply another job. We want someone who is interested in becoming a valued member of our team and growing with Limitless Life Counseling.

Position: Full-Time Client Care Coordinator
Location: Meridian, Idaho
Application Review: Applications are expected to be reviewed beginning the week of August 24, 2026

If you are dependable, professional, organized, compassionate, enjoy working with people, and believe you would be a great addition to our team, we encourage you to apply.

Limitless Life Counseling, LLC is an Equal Opportunity Employer.

Founded in 2014, Limitless Life Counseling, LLC is built on a foundation that reaches back to 1994, when our passion for helping others first took root. Our journey began with an inspirational website and text messaging service created by Becky Waggaman in 2009, which reached thousands of people seeking encouragement and support beyond the walls of a counseling office. That meaningful beginning grew into Limitless Life, where online coaching and consultation brought hope and guidance to individuals nationwide.

As our impact grew, so did our vision. With more than 100 years of combined experience among our team, Limitless Life Counseling was created to offer truly comprehensive support for our community. Today, we serve individuals locally and across the country through counseling, life coaching, support groups, intensive outpatient programs, educational workshops, mental wellness trainings, and so much more.

At Limitless Life Counseling, we believe deeply in the worth and potential of every person we serve. We embrace the powerful connection that forms when people feel seen, heard, and valued; when care is given and received without judgment; and when relationships become a source of strength, healing, and transformation. As Brené Brown taught, this is the energy that fosters growth and allows people to thrive. Living “Limitlessly” is about discovering who you are, reclaiming your power, and stepping fully into the life you are meant to live.

We chose the name Limitless Life because that is our mission, our heart, and our purpose, to walk with you as you grow, heal, and move forward without limits. We are honored by the trust our clients place in us, and we are committed to providing outstanding, compassionate care every step of the way.

Our Services

Limitless Life Counseling proudly offers a full spectrum of mental health services for individuals, families, children, adolescents, men, women, and couples. Our licensed clinicians bring more than 100 years of combined experience and specialize in a wide range of therapeutic approaches, including:

Cognitive Behavioral Therapy (CBT)

Play Therapy

Client Centered Therapy

Eye Movement Desensitization and Reprocessing (EMDR)

Trauma Focused Cognitive Behavioral Therapy (TF-CBT)

Individualized Treatment Planning

Eclectic Psychotherapy Approaches

In addition, we provide comprehensive case management and psychotropic medication management through our medical doctor, ensuring that each client receives the full support they need for their mental health and emotional well-being.

Company Description

Founded in 2014, Limitless Life Counseling, LLC is built on a foundation that reaches back to 1994, when our passion for helping others first took root. Our journey began with an inspirational website and text messaging service created by Becky Waggaman in 2009, which reached thousands of people seeking encouragement and support beyond the walls of a counseling office. That meaningful beginning grew into Limitless Life, where online coaching and consultation brought hope and guidance to individuals nationwide.\r\n\r\nAs our impact grew, so did our vision. With more than 100 years of combined experience among our team, Limitless Life Counseling was created to offer truly comprehensive support for our community. Today, we serve individuals locally and across the country through counseling, life coaching, support groups, intensive outpatient programs, educational workshops, mental wellness trainings, and so much more.\r\n\r\nAt Limitless Life Counseling, we believe deeply in the worth and potential of every person we serve. We embrace the powerful connection that forms when people feel seen, heard, and valued; when care is given and received without judgment; and when relationships become a source of strength, healing, and transformation. As Brené Brown taught, this is the energy that fosters growth and allows people to thrive. Living “Limitlessly” is about discovering who you are, reclaiming your power, and stepping fully into the life you are meant to live.\r\n\r\nWe chose the name Limitless Life because that is our mission, our heart, and our purpose, to walk with you as you grow, heal, and move forward without limits. We are honored by the trust our clients place in us, and we are committed to providing outstanding, compassionate care every step of the way.\r\n\r\nOur Services\r\n\r\nLimitless Life Counseling proudly offers a full spectrum of mental health services for individuals, families, children, adolescents, men, women, and couples. Our licensed clinicians bring more than 100 years of combined experience and specialize in a wide range of therapeutic approaches, including:\r\n\r\nCognitive Behavioral Therapy (CBT)\r\n\r\nPlay Therapy\r\n\r\nClient Centered Therapy\r\n\r\nEye Movement Desensitization and Reprocessing (EMDR)\r\n\r\nTrauma Focused Cognitive Behavioral Therapy (TF-CBT)\r\n\r\nIndividualized Treatment Planning\r\n\r\nEclectic Psychotherapy Approaches\r\n\r\nIn addition, we provide comprehensive case management and psychotropic medication management through our medical doctor, ensuring that each client receives the full support they need for their mental health and emotional well-being.