Security & Safety Officer

Job Summary We are in search of a diligent and dependable Security & Safety Officer to become an integral part of our team. As a Security & Safety Officer, you will be instrumental in ensuring the safety and well‑being of both patrons and staff members by conducting regular surveillance of the premises, providing assistance during medical incidents, and overseeing emergency evacuation procedures. In the event of policy infractions, unauthorized entry, or criminal behavior, you will be tasked with promptly implementing necessary protocols to address the situation. This will entail close collaboration with our Management team to identify and escort individuals, issue verbal bans as required, and liaise with local law enforcement when necessary, ensuring a swift and efficient response to any security concerns. Additionally, you will support the management team during medical incidents, coordinating with emergency medical services when needed. In the event of an emergency evacuation, you will take charge of initiating Emergency Condition System protocols to communicate, coordinate, and evacuate the facility in a safe and orderly manner. General Accountabilities Conduct regular patrols of the property to inspect buildings, equipment, and access points, ensuring a secure environment is maintained. Report any safety irregularities, and enforce policies and procedures for potential violators. Monitor for signs of criminal activity or disorder, promptly investigating disturbances as they arise. Safely and professionally apprehend and remove violators when necessary. Provide detailed reports of any suspicious incidents, furnishing accurate and thorough information through company workflows. Act within legal bounds to defend life or property when required. Supervise the admission of guests through our visitor management system. Assist management during medical emergencies and coordinate with emergency services as needed. Lead evacuation processes in accordance with our Emergency Condition System when applicable. Collaborate closely with the General Manager to establish and uphold customer service standards, ensuring they are consistently exceeded. Maintain a welcoming atmosphere throughout the spa, upholding cleanliness and professionalism to company standards. Maintain a visible presence on the floor to foster strong teamwork among staff during all shifts. Stay informed about business initiatives to ensure alignment with organizational needs. Job Qualifications First Aid Certification Required Education: High School Diploma or equivalent Preferred Education: Bachelor’s Degree Required Experience: At least 3 years of supervisory or management role in the hospitality, security or wellness industry, with a focus on customer service. Flexibility to work evenings, weekends, and holidays as needed. Strong leadership and communication skills, with the ability to motivate and inspire a team. Competencies Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason. Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions. Written Communication - Writes clearly and concisely; Edits work; Presents numerical data effectively; Able to read and interpret written information. Cost Consciousness - Works within approved budget; Develops and implements cost‑saving measures; Conserves company resources. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. Design Develops and produces creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Demonstrates attention to detail. Leadership - Exhibits confidence in self and others; Effectively influences actions and opinions of others; Gives recognition when appropriate. Managing People - Includes staff in planning and decision‑making processes; Makes self accessible to staff; Provides regular feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Improves processes, products, and services. Teaching/Training - Clearly explains concepts; Varies presentation style to satisfy different learning needs. Multi-Tasking - Ability to handle multiple projects simultaneously and independently Rapport - Ability to establish clear‑cut boundaries and relationships with coworkers and subordinates. Physical Requirements Must be able to stand for extended periods of time, at least two hours intervals. Must be able to work in a sitting position for an extended period of time; at least four hours. Must be able to reach for specific objects at short distances in local working areas. On occasion may be required to lift and carry heavy objects >50lbs, push or pull heavy objects >50lbs; kneel, bend or stoop, and ascend or descend ladders or stairs. Capable of working in a fast‑paced environment and in stressful situations. Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner. May require local travel to various locations on business. #J-18808-Ljbffr