Human Resources Technician

The Human Resources Technician position provides high-level administrative and moderately complex technical support to the Human Resources department, serving as a key point of contact for City employees, the public, and job applicants. This position works frequently with the city's applicant tracking system, oversees and coordinates job postings and recruitment logistics, and maintains accurate employment records. The role also supports employee onboarding, training administration, and ensures compliance with employment laws and internal policies. Strong customer service, attention to detail, organization, confidentiality, and systems management are essential to success in this role. Based on candidate preference and availability, the schedule for this position will be Monday through Friday from 8:00 a.m. to 5:00 p.m. (five (5) eight (8)-hour days). In-person front desk coverage at Westminster City Hall (HR Department) will be required each week. The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage. The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service – People – Integrity – Respect – Innovation – Teamwork). This position supports the goals of the Human Resources Department, which champions the City's mission by providing quality support and services to City departments, employees and citizens. Every employee is accountable to: Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback Act as an ambassador by understanding and fostering the organization's mission and vision Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior Address difficult or contentious issues in a constructive manner Support/promote change; demonstrate flexibility, and take calculated risks when appropriate Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization Work to continuously improve the efficiency and effectiveness of the service or product being delivered Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES

Citywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitments Recognize personal strengths and weaknesses and target areas for personal self-development Demonstrate initiative in performing job tasks Exhibit problem-solving skills leading to sound judgment and quality decisions Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently Communicate effectively with individuals and groups using clear and concise verbal and written communications Demonstrate accountability for work and take ownership in job performance Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product Job Specific - Every employee in this position must be able to: Demonstrate knowledge of modern office practices, procedures, equipment, business English, spelling, and mathematical computations and tabulations Consistently provide exceptional customer service to coworkers and external customers in a wide variety of settings including in-person, email, and phone Operate a personal computer and be competent learning and using current computer software applications including word processing, email, financial management, document routing, applicant tracking system, etc. (Examples include: Microsoft Office Suite, Neogov, Adobe Acrobat Pro, Outlook, JD Edwards, Docusign, Laserfiche, and a variety of department-specific software programs); must be able to type 40 WPM with accuracy Set up and type a variety of letters, memos, reports, agendas, minutes, ordinances, and resolutions; maintain moderately complex reports and prepare detailed reports from such records Exhibit strong organizational skills and attention to detail Make decisions and problem-solve in accordance with precedents and regulations and to apply these to work situations Understand and follow moderately complex oral and written instructions; read and interpret documents such as operating and maintenance instructions and procedure manuals Use discretion handling and maintaining confidential materials and matters Establish and maintain positive, effective relationships with other employees, customers, external agencies, and the public; effectively and professionally handle conflicts that arise Remain calm under time-sensitive pressure situations; adjust rapidly to reprioritized work schedule and duties Essential Job Functions, Duties, Responsibilities, and Tasks Recruitment & Applicant Tracking System (NeoGov) Management. Manages the NeoGov applicant tracking system, including: Ensures that job descriptions (Class Specifications) are up to date and uniformly formatted in NeoGov; enters new position classifications and job descriptions when approved; posts positions when approved to do so Updates salaries and job classifications on over 200 current Class Specifications when changes occur or are updated Assists candidates with application entry and recruitment questions; updates employees' user access Provides in-house training and technical support to new and existing employees on computer software Provides technical troubleshooting when issues arise Schedules and administers applicant testing; schedules applicant interviews; creates video appointments for interviews and meetings using GoToMeeting, Zoom, and Teams Maintains complex recruitment reports Closes completed job postings after recording hiring information in the NeoGov system Maintains the NeoGov website with pertinent updates Human Resources Operations & Employee Support Provides high-level customer service over the phone, via email, and in person to City employees, job candidates, public officials, and citizens Supports Human Resources in the daily operation of the department Assists with new employee orientation, Prepares ID credentials, prepares new employee orientation thumb drives, updating documents as needed, at least annually Responsible for processing invoices and budget tracking Maintains the Employment page on the City external website and intranet (COWNet) Posts State and Federal minimum wage and employment law posters at all 35+ City facilities annually to maintain compliance Sends confidential workers compensation medical records to employees Maintains Human Resource files in accordance with retention requirements Responsible for filing documents in employee personnel files using Laserfiche Prepares employee files for outside review Systems Administration & Employee Development Utilizes Vanderbilt badging system to create/deactivate employee and contractor badges Uses JD Edwards for employee verifications and for entering personnel data Supports the Employee Development Team by: Managing Cornerstone learning management system including entering training participation, assigning mandatory trainings, and creating new trainings Assisting employees with training questions Proofreading training emails Maintains regular and punctual attendance Other Duties and Responsibilities Assists with specialized projects when needed Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion. Education, Experience, Skills, Formal Training, Licenses, and Certifications Required: Graduation from high school or GED Minimum three (3) years of experience in a high public contact human resources position and/or administrative assistant position Proficiency in the use of personal computer, with emphasis on word processing (40 WPM with accuracy) and Microsoft Office Software (Outlook, Word, Excel, Teams, PowerPoint, etc.) Knowledge of standard office practices and general accounting/budget maintenance Preferred: College level courses in business administration or public administration or related subjects Human Resources experience with knowledgeof recruitingand use ofanApplicant Tracking System (NeoGov preferred) Knowledgeand useofan HR Information System (JD Edwards preferred) Knowledgeand useofa document scanning software (Laserfiche preferred) Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered. Physical Requirements Work is sedentary in nature and requires sufficient physical stamina and strength for: Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing sometimes for extended periods Frequent squatting, reaching above shoulder and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material and supplies Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment Frequent lifting, carrying, pushing, and pulling of up to ten (10) pounds to move material and supplies; occasional pushing, pulling, and lifting of up to 25 pounds with dollies and carts

WORKING CONDITIONS

Work is constantly performed indoors. This is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and high stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies. Required Materials and Equipment Computer, keyboard, printer, telephone, switchboard, fax machine, photocopy machine, calculator, postage scale and meter, ID system, books, files, laminator, paper shredder, scanner, binding machine, and other standard office equipment.

PRE-EMPLOYMENT REQUIREMENTS

Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification Drug screen Must be legally entitled to work in the United States #J-18808-Ljbffr City of Westminster, CO