Service Supervisor

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us. Carwash Services is an industry leader providing services, chemicals and professional installation to meet the demands of car washes across the region. Our dedicated, expert-led sales, service, and support divisions work together to equip car wash business owners with the tools they need to achieve and maintain success. Responsibilities Interact with customers reflecting courtesy, integrity and good workmanship Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems. Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests. Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements. Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Documents service and installation actions by completing forms, reports, logs, and records. Maintains customer confidence by keeping service information confidential. Completing specified assignments in as little time as required meeting quality standards Safeguard company and customer information and valuable equipment Complete all records of contacts, time and travel on a daily basis Maintain the highest level of skills for installation and service of specified systems Train customer personnel on equipment use Provide a status of service work performed in-house or on-site per sales ticket Comply with pertinent safety codes and regulations, i.e., OSHA Assist in the training of new Service Technicians Clean and inspect company provided service vehicles each week Understands that there may be other duties to perform as needed that are not itemized in this job description Qualifications High School Diploma/GED required. Preference given to Technical School graduates, Automotive Techs, Fabricators, & Installers. Minimum of 5 years’ experience working as a field tech, running service calls, completing work orders, interacting positively with customers A valid driver's license. Mechanically inclined Must have a strong working knowledge of electronics & electrical circuits, plumbing, and pressurized systems Must have basic understanding of mathematics Able to read and understand blueprints and schematics Positive attitude Dependable, ethical, honest, self-starter with the ability to work independently Clear, open, and effective communication Must be able to supply your own hand tools, as required Able to lift and maneuver up to 50lbs Able to work outdoors in the heat and cold Must pass a background check, including MVR, and drug screen. Must be able to read and understand the English language Maintain a neat appearance and wear proper clothing Demonstrates the ability to tactfully handle difficult situations Consistently demonstrates ability to recognize and deal with priorities Keeps the Field Service Manager informed on all problems Seeks guidance and direction, as necessary, for performance of duties Demonstrates good judgment in investigating and solving problems Benefits We offer a 100% employer-paid medical plan for eligible employees. In addition, the Company provides employer-paid Short-Term Disability (STD) coverage. Employees and their eligible family members may also elect from a variety of voluntary, employee-paid benefit options, including additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) plan with a Company matching contribution. EEO Statement Equal Opportunity Employer Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. #IND3 #J-18808-Ljbffr