Specialist, Office Services

Specialist, Office Services

The Specialist, Office Services plays a key role in supporting efficient workplace operations for American Airlines by coordinating mail services, print operations, and office support activities across multiple locations. This position serves as a subject matter resource for office services processes, helping ensure timely service delivery, operational effectiveness, and accurate reporting while contributing to a positive experience for Team Members and business partners.

What you'll do:

• Coordinate daily mail services and printing operations for designated office locations, including Charlotte (CLT) and Pittsburgh (PIT).
• Serve as a lead resource for Office Services activities, providing guidance and support on operational processes and service standards.
• Monitor and track print production activities to ensure quality, efficiency, and alignment with business needs.
• Develop, maintain, and distribute operational reports related to print impressions, usage trends, and associated costs.
• Analyze printing and mail service data to identify opportunities for process improvements and cost optimization.
• Manage inventory levels for printing supplies and office service materials, ensuring adequate stock is available to support operations.
• Coordinate the ordering, receipt, and distribution of printing supplies while maintaining appropriate inventory controls.
• Partner with internal stakeholders and vendors to resolve service issues and ensure timely delivery of office services.
• Support budgeting and expense tracking activities by monitoring printing-related expenditures and providing reporting insights.
• Maintain documentation of office services procedures, operating guidelines, and process updates.
• Assist with implementation of new office services initiatives, technologies, and operational enhancements.
• Ensure compliance with company policies, procedures, and records management requirements.

All you'll need for success:

Minimum Qualifications:

• High school diploma or GED.
• 3 years of experience in office services, administrative operations, print services, mail services, facilities support, or a related field.
• Ability to work flexible hours as business needs require.

Preferred Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Experience supporting corporate office services operations in a large organization.
• Experience working with print management systems, mail tracking systems, or inventory management tools.
• Experience creating dashboards, metrics reporting, and cost analysis.
• Knowledge of vendor management and purchasing processes.
• Experience identifying and implementing process improvement opportunities.

Skills, Licenses & Certifications:

• Clear and strategic thinker with strong research skills, ability to analyze and understand complex topics.
• Collaborative, positive individual able to form productive relationships across the company.
• Highly motivated individual with a strong work ethic.
• Superior project management skills, including ability to develop plans and meet deadlines.
• Ability to shift priorities, achieve goals and meet deadlines in a fast-paced, dynamic work environment.
• Exceptional organizational skills and attention to detail.
• Proficiency with Microsoft Office.
• Knowledge of high-speed duplicating and finishing equipment.
• Knowledge of US mail and shipping regulations/requirements.

What you'll get:

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.