Case Manager - HCHV Residential Housing Program

Case Manager - HCHV Residential Housing Program

STGi is seeking qualified candidates for this position in connection with an active Request for Proposals (RFP). Hiring for this role is contingent upon STGi's selection as the successful awardee.

Position Summary:

The Case Manager supports operation of the Health Care for Homeless Veterans (HCHV) Residential Housing Program located onsite at Northport VA Medical Center. The Case Manager provides direct case management, psychosocial support, therapeutic interventions, and housing placement services to Veterans experiencing homelessness and complex medical, behavioral health, and substance use challenges. The position is responsible for coordinating individualized service delivery that promotes stabilization, rehabilitation, recovery, and transition into permanent housing.

Services are delivered in collaboration with VA staff and are grounded in recovery-oriented, trauma-informed, and harm reduction approaches.

Essential Responsibilities:

Case Management & Veteran Support

• Conduct intake interviews, psychosocial assessments, and service planning for Veterans admitted to the program.
• Develop and complete Individual Service Plans within one week of Veteran admission.
• Update Individual Service Plans at minimum every 30 days and communicate changes to VA representatives.
• Meet individually with assigned Veterans a minimum of two times per month or more frequently based on clinical need.
• Conduct suicide and safety screening during Veteran encounters and document findings appropriately.
• Establish therapeutic relationships with Veterans and support achievement of treatment and housing goals.
• Coordinate services to address psychosocial, behavioral health, substance use, housing, vocational, and recovery-related needs.

Housing Placement Services

• Support Veterans with identifying and securing permanent housing opportunities.
• Assist Veterans with housing applications, benefits paperwork, and obtaining supporting documentation including identification, income verification, and other required records.
• Coordinate housing interviews and accompany Veterans to appointments as needed to support successful placement and independence.
• Promote housing stabilization with a target of transition into permanent housing within program timelines.

Therapeutic & Rehabilitative Services

• Facilitate structured groups, activities, and therapeutic programming designed to promote recovery, socialization, healthy living, and independent functioning.
• Support Veteran participation in community resources and recovery supports.
• Collaborate with VA medical, behavioral health, substance use, and social work teams.
• Utilize crisis intervention techniques and respond appropriately to behavioral or safety concerns.

Documentation & Compliance

• Maintain complete, accurate, and timely case records and progress documentation.
• Ensure documentation supports treatment planning, service delivery, and housing outcomes.
• Enter and maintain required information in HMIS and applicable systems.
• Participate in case conferences, quality reviews, audits, and inspections.
• Maintain compliance with HIPAA and all Federal, VA, and STGi documentation standards.

Required Skills:

Qualifications

Required:

• Master's Degree in Social Work, Mental Health Counseling, Human Services, Psychology, or related behavioral health field.
• Current unrestricted New York license as:
• Licensed Master Social Worker (LMSW), OR
• Licensed Mental Health Counselor (LMHC)
• Minimum two (2) years of experience providing case management or behavioral health services.
• Experience serving individuals experiencing homelessness and/or populations with chronic medical, mental health, or substance use conditions.
• Experience conducting psychosocial assessments and developing treatment/service plans.
• Ability to assess and anticipate crises and respond appropriately.

Required Experience

• Experience serving Veteran populations.
• Experience with residential treatment or contract residential care settings.
• Experience with HMIS.
• Experience using Housing First, Harm Reduction, trauma-informed care, and motivational interviewing approaches.

Physical Requirements

Ability to perform office and residential program duties including standing, walking, bending, and occasional lifting up to 20 pounds.

Work Schedule

Full-time onsite. At least one Case Manager must be available onsite Monday through Friday between 8:00 AM and 8:00 PM to support program operations.