Alternative Service Planner Co-Op (Boston)

The Alternative Service team is responsible for the service planning during Planned Rail Closures and for the Private Fixed Route services. Alternative Service specializes in analyzing, developing, recommending, and monitoring service options to minimize customer journey times with internally and externally operated routes.

For Planned Rail Closures, the Alternative Service Planner Co-Op will assist the organization in understanding impacts of rail diversions on the network and thereby plan alternate service options for customers.

For Private Fixed Routes, the Alternative Service Planner Co-Op will assist in the analysis and recommendation of future service adjustments. This will help improve customer experience and journey times on Routes 712 / 713, 714, & 716 as well as identifying capital projects to improve service.

We are looking to hire one co-op, who will work onsite (40 hours per week) for at least six months (January - June).

• Assist in assessment of operational and customer impacts for planned closures from a service perspective.
• Provide planning support for the development of service options for Private Fixed Routes.
• Review engineering plans, sets, and designs related to diversion alternative service.
• Prepare scheduled and ad-hoc reports, slideshows, graphics, maps, and other visual reports incorporating narratives and graphic data, for both online and print format.
• Conduct post implementation reviews to assess how the service operated and to understand what can be done differently in future to improve the service product.
• Conduct field work to observe service operations and document mechanisms to improve service delivery.
• Participate in team / staff meetings, organizational events, fieldwork, project teams, or other duties as assigned.
• Provide internal and external customers with courteous and professional experience.
• Additional responsibilities may focus on one or more specific departments or locations (refer to department-specific addendums or hiring manager guidance).
• Perform all other duties and projects assigned.

* The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

• Currently enrolled and maintaining active status for the entire duration of employment in an accredited undergraduate / Bachelor's degree program.
• At least one year of experience in planning, operations, policy, engineering, or project management.
• Completed coursework, on-the-job experience, or other experiences demonstrating an interest in public transportation.
• Desire to improve public transportation because you believe in making people's lives better.
• Above average proficiency working with tools or data that support planning, such as GIS, database management, visualization software, graphic design, etc.
• Ability to pass writing and/or spreadsheet assessment, demonstrating skills related to the position.
• Above average proficiency with standard office software (e.g. Microsoft office) or relevant technical tools.
• Above average ability to communicate effectively in English, both in written and oral forms.
• Highly organized, self-motivated, and detail oriented.
• Demonstrated interest in public transportation, urban planning, engineering, public policy, or public service.
• Proven ability to work effectively both independently and collaboratively within diverse, fast-paced environments.
• Ability to commute independently to assigned work locations within the Greater Boston metro area, as required by the role.
• Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship, such as H1-B status.

* The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: