Transcend: Process Manager, Global Trade Services (GTS)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Enterprise Management

Job Sub Function:

General Management

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America, Titusville, New Jersey, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-090597

Belgium - Requisition Number: R-093691

Switzerland - Requisition Number: R-093872

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

We are searching for the best talent for Transcend: Process Manager, Global Trade Services (GTS)!

This hybrid position will be located in Titusville, New Jersey (USA). Alternate hybrid locations may be considered at other Innovative Medicine Supply Chain (IMSC) hubs locations such as: Raritan, New Jersey (USA); Beerse, Belgium; or Zug, Switzerland. Remote work options may be considered on a case-by-case basis and if approved by the Company.

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

As member of the IM Transcend Team, the GTS Process Manager will help shape a major business transformation that strengthens how we serve patients, support employees, and enable future growth. The Manager is responsible for helping design, improve, and deliver the future of global trade operations through J&J's Transcend transformation program. This role works across regions, business functions, and technology teams to build global trade processes within a modern ERP environment. The Manager will connect business requirements, compliance needs, and digital capabilities to create solutions that are standardized, scalable, and practical for the people who use them. As a Process Manager, this role will lead efforts to evaluate, design, and improve Global Trade Services processes while supporting implementation of Johnson & Johnson's global ERP template. They will bring clarity to complex problems, move work forward with accountability, and help teams make decisions that support quality, compliance, and business value. They will also balance strategy and execution, influence across functions, and translate technical or compliance requirements into clear business outcomes.

KEY RESPONSIBILITIES:

• Design and document current and future-state global trade processes.

• Convert business challenges and operational needs into practical, standardized solutions.

• Work with business leaders, IT teams, compliance specialists, and global process owners to align requirements and priorities.

• Lead workshops, working sessions, and design reviews that gather input and build stakeholder alignment.

• Identify ways to simplify processes, strengthen compliance, reduce risk, and increase efficiency.

• Contribute to system configuration, testing, deployment, user acceptance, cutover, hypercare, and stabilization activities.

• Develop process documentation, work instructions, training materials, and governance artifacts that enable adoption.

• Monitor risks, issues, and dependencies, and raise concerns early with clear recommendations.

• Help confirm global trade processes align with applicable trade regulations, company policies, and internal controls.

QUALIFICATIONS:

EDUCATION:

• Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred

• Certifications are helpful in one or more of the following: PMP, FPX, or equivalent project management; APICS; or Lean, Six Sigma, or Process Excellence

EXPERIENCE AND SKILLS:

Required:

• Minimum of 6 years of relevant professional experience

• Trade compliance and controls operational experience (e.g., process and systems, sanctions, embargos, sanctions/party lists, or other related areas)

• Experience designing, improving, or implementing business processes

• Knowledge of Global Trade ERP systems (SAP preferred)

• Strong analytical, problem-solving, and decision-making capabilities

• Ability to communicate and collaborate effectively and build relationships, with both technical and business teams, within a global, matrixed environment

Preferred:

• Experience in pharmaceuticals, life sciences, healthcare, or another regulated industry

• Proven experience supporting large-scale ERP or SAP transformation programs

• Experience in deploying standardized work processes, tools, and templates

OTHER:

• Requires proficiency in English (written and verbal) to communicate effectively and professionally

• Requires up to 50% domestic and international travel, depending on business needs and work location

• Requires the ability, through our flexible work policy, to work on-site a minimum of three days each week, with the option for two remote workdays each week

#LI-Hybrid

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Business Data Analysis, Business Savvy, Consulting, Corporate Management, Developing Others, Global Market, Inclusive Leadership, Leadership, Negotiation, Operational Excellence, Performance Measurement, Process Governance, Product Strategies, Profit and Loss (P&L) Management, Program Management, Representing, Resource Forecasting, Stakeholder Engagement, Strategic Change

The anticipated base pay range for this position is :

$102,000.00 - $177,100.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: -