Teller - Edgewood

Where Banking Feels Like Belonging At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers, and communities—helping to navigate life's little and big moments.

SUMMARY

Under the general supervision of branch management, perform various teller duties involving receipt and payment of cash, identification of member needs and recommendation of appropriate credit union products and services to members. Provide a high quality of member service in a consistent, courteous and professional manner. Cross‑sell APGFCU products and services. Observe all safety and security policies, Teller Performance Standards and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES

Daily Teller Duties Process a variety of member transactions accurately and efficiently—cashings checks, processing deposits and withdrawals, bond redemption, loan payments, cash advances, transfers, and issuing monetary instruments. Set up cash machines and supplies for daily operations. Professionally and courteously greet members and process member transactions in accordance with established credit union procedures and within cash and check authority limits. Enter member transactions into software applications and handle member transactions accurately and within defined limits of Teller Performance Standards, which include: Performance expectations Accuracy guidelines Check and transaction authority limits Accurately perform transactions and balance daily activities, including: Verifying all work before disbursing to member and repeating transaction to member. Reviewing transaction data to avoid posting inaccurate transactions. Using system in-and-out cash calculator to record transactions. Communicating questions or problems experienced to supervisor in a timely manner. Adhering to operational policies and procedures. Perform teller and branch settlement activities, including: Processing night deposit transactions in accordance with established procedures. Verifying cash drawer, organizing work, and completing appropriate tracking logs. Reconciling fee and transaction entries and participating in branch end‑of‑day settlement process. Assisting in ATM settlement. Protect member sensitive information and identify potential elder abuse, counterfeit bills, fraudulent checks and other scams. Sales Expectations Develop and maintain current knowledge of credit union products and services and refer members to appropriate products, services, and/or credit union departments or individuals as appropriate for member interaction. Meet performance expectations measured and outlined in our Teller Performance Standards. Other Duties Perform other similar or related duties, as directed. Must have a flexible schedule, be able to work Saturday hours, and travel to other branch locations. Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures related to the duties of this position (e.g., Bank Secrecy Act, Information Security).

QUALIFICATIONS

Education: High School Diploma or equivalent. Experience: Minimum six months of customer service required; six months of cash handling preferred. Knowledge, Skills and Abilities: Knowledge of financial institution procedures preferred; basic principles of debits and credits; personal computer and software applications; business office equipment; commercial mathematics and data entry. Excellent interpersonal, interaction, organization, and oral communication skills. Ability to work as part of a team in a multi‑tasked, fast‑paced environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to lift coins or money bags. The employee must occasionally lift and/or move up to 30 pounds.

COMPENSATION

$35,400 – $56,600 annually, based on experience and education.

BENEFITS

Medical and dental (shared expense) Vision 401(k) Life and disability insurance Flexible spending account Employee assistance program Referral program Educational assistance Holidays, annual leave, and sick leave

EEO STATEMENT

APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities. If you need a reasonable accommodation for any part of the employment process, please send your request to the Human Resources Department. APGFCU participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. #J-18808-Ljbffr APGFCU