OSHS Program Support Specialist

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

CCEW Mission

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

What We Do

Onsite Supportive Housing Services (OSHS) is focused on client stabilization through proactive, person-centered, field-based support.

In all our efforts, we affirm the dignity of every person, partnering with the greater community to serve and advocate for those who are vulnerable, bringing stability and hope to people throughout Eastern Washington.

Who We Are

We are a high-performing, high-achieving team of dedicated social service professionals who love working with one another. We support each other through the challenges of our work, and we celebrate with our team the wins of our clients.

We share in common the moral imperative to support the most vulnerable people in our community, and as such, we are uncompromising in our commitment to provide the highest level of service possible to our clients. We have a passion for bringing our best effort, every day, to our work.

We foster a team culture that is healthy, positive, and client centered.

We value the lived experience of our team members as a major asset to our work.

From us, the Program Support Specialist can expect to receive clearly defined expectations within their role, abundant support to achieve those expectations, and timely, constructive feedback on a regular basis.

Job Summary

The Program Support Specialist provides direct support to households experiencing barriers to housing stability, including but not limited to challenges with income, physical/mental health, and addiction. The Program Support Specialist collaborates with landlords, service providers, treatment teams, and other community partners to promote housing stability, independent living, and progress toward the client’s individual goals.

The position is also responsible for maintaining accurate program records, supporting data collection and reporting activities, monitoring documentation and program compliance requirements, safeguarding confidential client information, and contributing to the successful achievement of program outcomes and organizational objectives.

This position operates as part of a highly functional team. As such, it is additionally expected that team members maintain a respectful and productive workplace by addressing concerns directly and appropriately; avoiding gossip; limiting personal use of phones and devices during work time; remaining actively engaged with clients and field-based responsibilities; reading work communications thoroughly; asking questions when direction is unclear and seeking supervisory support when barriers to performance-related success arise.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

1. Provide general care coordination support across Onsite Supportive Housing Services programs, as needed.

1. Collaborate with agency staff, housing providers, treatment teams, and other service providers to identify and address tenancy-related concerns before they escalate.

1. Assist with processing grants and other programs that provide financial support on behalf of CCEW clients.

1. Assist with collecting, tracking, and reporting program performance measures, outcomes, and deliverables to support quality improvement, contractual requirements, and organizational reporting.

1. Maintain accurate and timely program data in agency databases and reporting systems, ensuring that client records, service activities, and program outcomes are documented in accordance with program requirements.

1. Support program compliance by reviewing documentation for completeness, identifying data discrepancies, and collaborating with team members to meet funding, regulatory, and agency standards.

1. Support compliance with program, contractual, and Medicaid-related requirements through accurate data entry, record maintenance, audit preparation, and timely submission of required documentation.

1. Develop person-centered interventions that support clients in achieving their goals.

1. Provide supportive housing services in accordance with applicable professional and ethical standards.

1. Coordinate with each client's care team to connect clients with primary care services, health homes, substance use treatment providers, and vocational, educational, volunteer, and social supports.

1. Provide coaching and support to strengthen independent living, financial management, and daily living skills.

1. Maintain accurate, timely, and complete documentation, including case records, program reports, and timekeeping records.

1. Provide information and referrals and connect clients with community resources, as needed.

1. Provide outreach services, for clients in our programs who may need additional support. This will most often occur when we are running short on staffing for different buildings/programs.

1. Use appropriate administrative, fiscal, physical, and technical safeguards to protect the confidentiality, integrity, and security of CCEW client protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

1. Effectively use communication platforms, electronic databases, and information systems required to perform job responsibilities.

1. Fulfill mandated reporting responsibilities by following agency policies and procedures when abuse or neglect of a child or adult is suspected or confirmed.

1. Perform other duties as assigned.

1. Adhere to the tenets of Catholic Social Teaching and Catholic doctrine.

1. Contribute to team goals and program outcomes through collaboration, accountability, and effective service delivery.

1. Perform related duties that support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience: To perform this job successfully, it is preferred for an applicant to have a BA in Psychology, Social Work, or related field from an accredited academic institution. Experience working within related fields may serve as a substitute for academic achievement. Lived experience with recovery from substance use disorders, mental health challenges, or homelessness is valued and may be considered an asset. Applicants must possess a strong working knowledge of community-based resources and a minimum of two years of experience providing direct services to individuals with high barriers to stability (e.g. physical or mental health challenges, addiction and poverty).

Certificates/Licenses: Must have a valid Driver’s License and ability to drive for work use. The individual must successfully pass the background check applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, hear/listen, talk
• Frequently lift up to 10 pounds, pull/push, carry, grasp, reach
• Occasionally crawl, stoop, kneel
• Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability : ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability : ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance : ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability : working knowledge of: Word Processing software , Spreadsheet software , Internet software
• Dependability : ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability : ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination : the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability : ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management : Ability to complete assigned duties accurately, thoroughly, and within established timelines while maintaining high standards of quality and professionalism; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability : ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Supervisory Skills: this job does not have any direct supervisory responsibilities.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon daily activities.
• Exposure to Trauma : Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.