Player Development Manager

Who We are:

Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success

Who WE are looking for:

The Player Development Manager is responsible for creating, implementing, and overseeing marketing strategy to build customer loyalty, increase visitation, and drive results. He or she oversees the daily activities of the host team and manages and coaches Player Development team members to reach goals, cultivate relationships, and enhance the player experience.

What is expected of YOU:

• Oversee the daily activities of the host team, ensuring coverage, productivity, and service standards across all shifts.
• Work with the Director to establish department performance goals for Player Development team members.
• Ensure consistent utilization of CRM tools to support telemarketing/contact strategies and relationship-building efforts.
• Collaborate with other departments to ensure successful execution of VIP events while delivering memorable guest experiences.
• Attend promotions and special events to support marketing efforts and greet customers.
• Evaluate player activity to provide incentives; use authorization to approve comps and allowances (room, food, beverage, event tickets, free play, airfare, or discounts).
• Oversee the creation, development, and hosting of on- and off-property events.
• Travel, when required, to facilitate off-site customer events, sporting events, etc.
• Hire, coach, train, administer discipline, and assist with annual performance appraisals.
• Oversee department finances and budget reviews.
• Resolve customer disputes and ensure consistent service standards are maintained.
• Comply with all departmental and company policies, as well as state regulatory requirements.
• Maintain confidentiality of all American Place trade secrets and proprietary information, 1including business processes, customer lists, marketing plans, and any other confidential information.
• Create and ensure a fun-filled, entertaining, and exciting environment.
• Perform other duties as assigned and adhere to all Illinois Gaming Board regulations.

Experience YOU will need:

• High School Diploma or GED

• Five years of gaming experience with a minimum of 2 years in Player Development.

• Well-groomed and neat in appearance

• Be a strategic, analytical, ethical, and effective motivator.

• Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.

• Present an image of excitement and enthusiasm while projecting a professional appearance.

• Communicate clearly and concisely, both orally and in writing.

• Create an atmosphere that makes guests want to return, giving each guest a positive, memorable entertainment experience.

• Participate in the development and administration of goals, objectives, and procedures.

• Prepare clear and concise reports.

• Interpret and explain policies and procedures.

• Operate various types of office equipment and gaming programs.

• Establish and maintain effective working relationships with those contacted during work.

• Be flexible to work varying shifts and time schedules as needed.

• Work on the casino floor and is subject to varying levels of crowds and noise, the severity of which depends upon guest volume.

Certificates, Licenses, Registrations:

• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Benefits/Perks:

• Medical, Dental, Vision

• 401K: Matches 50% of your contribution, up to 4% of eligible contribution

• Educational Tuition Reimbursement

• Paid Time Off

• Ventra Program, EAP programs, etc.

Salary Range:

• $85,000-$135,000

Company Statement on EOAA:

American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status .