Equipment Service Manager

Equipment Service Manager

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distributiondelivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

Imperial Brady has an Equipment Service Manager role available in Bordentown, NJ! Join a strong and continuously evolving team helping to continue to grow our business. If you're eager for your next opportunity, Imperial Brady is a great place to take that next step.

This position is responsible for directing and scheduling the troubleshooting & repairing of mechanical and electrical systems on commercial floor machines, sweepers, scrubbers, and buffers.

The schedule is from 7:30 am-finish, Monday - Friday.

You will:

• Manages the service technician team and service department.
• Responsible for P&L of department.
• Setting up and maintaining equipment PM schedule; Must also complete and electronically file all PM and work order paperwork.
• Maintain up to date records of services performed; Log all completed service orders and then submit them for billing.
• Maintain strong relationship with customers, equipment manufacturers and parts suppliers.
• Call vendors for RGA #'s on parts that are being returned for warranty and or other reasons; Log all warranty claims; Coordinate with assigned internal contacts on pack up and shipping of all returned parts.
• Order and coordinate with the assigned internal contacts the slotting and putting away of inventory for stock or for special orders; write up and log all purchase orders.
• Obtain pricing and availability on parts from vendors.
• Organize and maintain equipment files from vendors; Organize and maintain service manuals for shop use; Copy and send manuals to customers when requested.
• Receive customer service requests via phone, fax, & e-mail for supervisor to schedule in all Imperial Branches
• Meet with key customers and vendors, maintain those relationships
• Work with sales in the field selling service as a solution and PM programs
• Other activities as directed by management.

You Have:

• Manage and lead a team
• Ability to read and comprehend complex instructions.
• Demonstrate ability to effectively multi-task with little supervision.
• Ability to conduct oneself in a professional, confidential and competent manner in a multitude of situations
• Proven ability to effectively establish priorities and develop objectives, goals, and action plans to meet or exceed customer expectations within a fast-paced environment
• Strong computer skills
• Excellent verbal and communication skills
• High School Diploma / GED / Technical Program Certificate
• Must be detailed oriented.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.