Store Manager - Tacoma

Be part of an amazing story Macy's is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years. It’s about innovation and tradition, inspiring stores and irresistible products, the thrill of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. The stories we create together make this a special place to work. Job Overview The Store Manager leads sales and customer service efforts at Macy’s and oversees all aspects of store operations. This includes selling, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. Through training, coaching, and development, the Store Manager cultivates growth among their team and performs additional duties as assigned. Responsibilities Sales Drive sales by fostering a customer‑centric selling culture Develop the team through coaching, follow‑up, and recognition Ensure adherence to the weekly business review amongst the leadership team; support action plans to address deficiencies Identify business‑driving opportunities Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards Actively manage hours by ensuring strong attendance and weekend hour utilization Coach the leadership team to achieve Colleague Star Reward goals by emphasizing program benefits Provide leadership in delivering all company initiatives; clearly communicate objectives and priorities to the team Establish a high level of awareness and effectiveness in shortage prevention; ensure compliance with all policies and procedures Customer Coach professional and hourly colleagues to consistently deliver selling behaviors that enhance customer experience Mentor Sales & Customer Service Managers to actively coach colleagues using weekly Sales Reports and engage with colleagues through formal and informal observations focused on selling behaviors Review and utilize all reports and colleague observations to provide constructive feedback to leaders and identify areas for improvement Celebrate and recognize successful selling behaviors; coach the store team to continuously improve sales performance Ensure active supervision presence throughout the store Maintain high standards of customer readiness; ensure a clean, organized, and easy‑to‑shop store environment People Recruit a qualified team of sales‑focused leaders and build a talent pipeline for future advancements and promotions Ensure timely completion of required training and leadership engagement with new hires Promote a culture of recognition by executing Macy’s recognition programs and energizing, engaging store‑wide rallies Actively fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areas Hold leadership team accountable for consistent coaching Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover Use talent strategies and tools for colleague talent development, promotion, and advancement Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues Manage the team to meet or exceed performance and behavioral expectations Address complaints and resolve problems with colleagues Lead the team in supporting local community initiatives, contributing to stronger, healthier places to live and work Maintain regular, dependable attendance and punctuality Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Skills You Will Need Team Development – see the potential in others and help them reach their goals Drive for Results – understand the importance of meeting or exceeding targets and drive critical activities to completion Strategic Impact – visualize, plan, and lead the execution of critical strategies for the success of the organization Collaboration – lead employees from various functions to communicate, coordinate work, and solve problems as one team Team Alignment – motivate and empower colleagues and teams to work together toward the same vision Prioritization – assess the relative importance of activities and assignments, making adjustments as necessary to manage workloads effectively Who You Are High School diploma or equivalent work experience in a related field 5+ years of direct experience Physical Requirements Heavy lifting, constant moving, standing, and reaching with arms and hands Standing for at least two consecutive hours, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs Benefits Competitive pay and benefits, including comprehensive health and wellness coverage 401(k) match to invest in your future Paid time off and eight paid holidays Continuous learning and leadership development programs Merchandise discounts; performance‑based incentives; annual merit review; employee assistance program; tuition reimbursement Access the full menu of benefits offerings here. About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing our online shopping experience, buying in‑style and on‑trend merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. #J-18808-Ljbffr Macy's