Director of Technical Account Management, Customer Success, Cybersecurity / DLP

Director of Technical Account Management, Customer Success, Cybersecurity / DLP

• New York, NY

Director of Technical Account Management, Customer Success

Leading DLP AI Cybersecurity Provider | Remote (US) | Full-Time

The Mission

You’re the cybersecurity co-pilot every enterprise trusts when their crown-jewel data is on the line. As the leader of Technical Account Management & Customer Success for a pioneering DLP AI platform , you’ll turn complex cybersecurity challenges into seamless wins—onboarding global teams, preventing data leaks before they happen, and proving ROI that makes CISOs sleep better at night.

When a Fortune 500 security team panics at 2 a.m. over an exfiltration alert, you’re the voice that turns chaos into control . When a “nice‑to‑have” becomes a “must‑have” DLP policy, you’re the one translating real‑world cyber risk into product reality . Their cybersecurity victories become your adrenaline rush .

What You’ll Actually Do (and why it’s next-level)

• Master the DLP AI Engine Speak fluent regex, ML classification, and behavioral analytics. Debug policy false-positives while briefing the CISO in the same breath.
• Orchestrate Zero-Friction Onboarding at Cyber Speed Build launch sequences—live fire drills, policy simulators, executive playbooks that get DLP AI live and enforcing in under 30 days .
• Run Customer Cyber Health Like a SOC Dashboard Instrument real-time signals (policy adoption, leak attempts blocked, user friction spikes) to predict and prevent churn before the customer feels pain .
• Fuel the DLP AI Roadmap with Frontline Intel Funnel raw cybersecurity feedback—“this endpoint is blind,” “we need USB control yesterday”—straight into sprint zero. Watch your insights ship as zero-day DLP defenses .
• Scale a World-Class Cyber Success Empire Player-coach today, general tomorrow: hire, train, and arm a team that turns every support ticket into cybersecurity success story .
• Triage Like a Cyber Incident Commander Partner with Engineering to reproduce, prioritize, and neutralize DLP gaps before they trend on Dark Web forums .
• Travel Like a Cyber Road Warrior (30%) Boots-on-ground for red‑team workshops, CISO dinners, and turning pilot POCs into multi‑year, seven‑figure DLP AI deployments .

You, in Bullet-Proof Cyber Armor

Superpower Proof You Have It

• Cyber Empathy at Scale You read the SOC and the boardroom.
• DLP AI Ninja Can tune a policy in Postman while calming a frantic GC.
• Relationship Fortifier Turn one DLP champion into an internal cybersecurity sales force .
• Threat Data Bloodhound Spot exfil patterns like Neo sees code.
• Cyber Storyteller Make “here’s your PII leak map” feel like a TED Talk on steroids .
• Bonus: Cybersecurity Scar Tissue You’ve lived through a breach postmortem—or stopped one cold.

The Fine Print (but make it epic)

• 70% Remote, 30% Cyber Field Ops – Quarterly “DLP War Rooms” in Austin + fly-to-customer breach simulations.
• Arsenal : Our DLP AI platform, Gainsight, Notion, Loom, Linear, and your unbreakable cyber charisma .

Why You’ll Never Look Back

This isn’t a job. It’s command of the post-sale cybersecurity universe at the company redefining DLP with AI.

You’ll report to the CRO, shape product with Engineering, and hold equity that moves when data leaks stop .

Plus, the perks? We secure what matters—including you. Benefits built for balance, growth, and peace of mind in a hybrid world (may vary by country):

• Health Benefits – Full armor for you and your family.
• Hybrid Work – Flex between home base and cyber HQ.
• Unlimited PTO – Recharge to stay sharp on the front lines.
• Company Swag – Rep the shield. Look cyber sharp.
• Lunch & Happy Hours – Free fuel for late-night DLP policy jams.
• Snacks & Drinks – Endless caffeine—some say the best coffee in cybersecurity.

Let’s make our DLP AI the platform CISOs swear by in Slack