For the Generalist Who has been told to Pick a Lane

Job Description

Job Description

You've Been Here Before

Every job posting demands "5+ years in [specific domain]." Every role screams "specialist only." Every interview ends with "we need someone more focused."

But you know something they don't: The future belongs to those who connect tracks across domains.What If We Told You Different?

"The future does not belong to those who remember facts, it belongs to those who connect the tracks."

What if there was a company that rewards your curiosity? What if your "scattered" interests were actually your superpower? What if we compensated you exceptionally to build across domains?

At Lovingly, we don't want you to pick a lane. We want you to architect bridges between all the lanes.

The Role: AI-First Multipotentialite

You'll work on exciting AI and automation projects across strategic, tactical, and operational altitudes — but here's the key difference: AI and automated systems handle the operational execution while you focus on the strategic design and tactical configuration.

This isn't administrative work or boring operational tasks. You architect the systems, configure the AI agents, build the automation workflows, and solve the complex problems while intelligent systems perform the repetitive execution. You might spend Monday designing AI customer experience systems that Claude will operate, Tuesday building marketing automation workflows that run themselves, and Wednesday creating operational processes that AI agents and automated systems execute autonomously.

You'll be expected to learn rapidly across domains, discovering new tools and techniques as business needs evolve. Self-directed exploration and continuous skill development are core to success in this role.

Requirements

The thread: Every project must demonstrate cross-domain value and eliminate boring work through intelligent automation.What You'll Build:

CUSTOMER EXPERIENCE SYSTEMS

AI-powered platforms serving thousands of florists and millions of customers

• Claude-powered service agents with instant problem resolution
• Automated predictive workflows that anticipate customer needs
• Personalized gifting engines strengthening relationships
• QR-enabled feedback loops with automated delivery confirmation

MARKETING & GROWTH INTELLIGENCE

Automated acquisition and retention across B2B and consumer channels

• AI copilots for multi-channel content creation
• Predictive models with automated seasonal demand and inventory adjustments
• SEO strategies dominating local flower search with automated optimization
• Streamlined onboarding automation systems for florist acquisition

OPERATIONS & FULFILLMENT

AI-first workflows eliminating friction across three business channels

• Fully automated order routing between consumers, florists, retail
• Quality assurance systems with automated anomaly detection and response
• Cross-channel process improvements that scale automatically

PRODUCT & PLATFORM STRATEGY

AI opportunities that redefine industry standards

• Recommendation engines matching gifts to emotional intent
• Automated florist business growth tools and platform improvements
• Innovations targeting patentable competitive advantages

FINANCIAL INTELLIGENCE & CAPITAL OPTIMIZATION

AI systems driving financial clarity and leverage

• Real-time dashboards for cash flow, margins, and spend efficiency
• AI-assisted forecasting with automated seasonality and demand adjustments
• Intelligent automated alerts for anomalies, risks, and cost overruns
• Decision frameworks that guide resource allocation

And we're not kidding about hiring the right person. For context, see how we approach even our CFO role → View posting How Focus Evolves

This isn't 5 jobs for 1 salary. Your focus shifts based on business priorities and your growing expertise:

• Cycle 1 (Weeks 1-8): Deep dive into one primary domain (e.g., customer experience optimization)
• Cycle 2 (Weeks 9-16): Apply learnings to adjacent areas (e.g., marketing intelligence informed by customer insights)
• Cycle 3 (Weeks 17-24): Systems integration project connecting previous work

You'll have guardrails against overload: clear success metrics, executive support, and the autonomy to say "this needs more focus time" when quality demands it. Evolution happens based on demonstrated impact, not arbitrary timelines.
Role Architecture
Reporting & Structure

• Reports to: TBD. Operates with Luma embedded in your workflow.
• Note: You'll collaborate with both human and AI leadership. If this excites you, you're in the right place.
• Role Type: I ndividual contributor with executive exposure
• Direct Reports: None initially

• Growth Path: Technical lead → domain architect → strategic advisor (if desired)

Benefits

Compensation Bands

• Level 1: $75K–$110K + potential bonus/stipend
• Level 2: $110K–$150K + potential bonus/stipend
• Level 3: $150K–$200K + larger potential bonus/stipend tied to impact

Level determined by demonstrated cross-domain impact and AI implementation capability

Benefits & Work Environment

• Health & Wellness: Comprehensive health insurance, dental, vision
• Time Off: 22 days PTO + holidays + 4 Floating holidays
• Retirement: 401(k) with company match up to 3%
• Equipment: Latest Mac laptop

Work Location: Hybrid model - we don't care where you live as long as you can get to our Hopewell Junction, NY office for collaboration and strategic sessions

Phase 1: Portfolio Review

Share examples of cross-domain work you've built. AI-powered projects preferred but not required.Phase 2: Live Sandbox Challenge

Real business challenge, real AI and automation tools, real-time thinking. Show approach, building process, and question patterns.Phase 3: Executive Alignment

Conversation with leadership team about systems, innovation, and building. No behavioral questions, no "tell me about a time" prompts. AI-forward leaders evaluating potential teammates.We're Ready to Start Immediately

If you're finishing your current role, we'll align.

We need someone who reads this and thinks: "Finally. A place that gets it."

Curiosity required; delivery non-negotiable.

Transparency

We know Glassdoor reviews are polarized: some praise growth and benefits, others criticize tracking and pace. We don't hide that. We've published a receipts page with policies, changes, and data. [Read it here →]

Who You Are

Whether you're a polymath connecting insights across disciplines, a specialist hungry for AI-powered expansion, or a builder who thrives on rapid cross-domain execution—we need people whose intelligence compounds across contexts.You Might Be:

• The Frustrated Specialist: You excel in your domain but feel constrained by narrow focus. You want to apply your expertise to solve bigger, interconnected problems.
• T he Undervalued Generalist: You've been told to "pick a lane" but your value comes from connecting patterns across multiple domains.
• The AI-Curious Builder: You're already using Claude, ChatGPT, automation tools, or similar technologies to enhance your work and want to explore their full potential in a business context.
• The Self-Directed Learner: You thrive on discovering new tools, techniques, and domains independently. You don't wait for training programs—you dive in, experiment, and build expertise through hands-on exploration.
• The Strategic Thinker: You see systems where others see silos. You naturally think about how different business functions interact and influence each other.

We welcome recent graduates, college drop-outs, and self-taught builders. Degrees are optional — mindset, curiosity, and execution are what matter here.What We're NOT Looking For:

• Someone who wants to "dabble" in different areas without depth
• A manager looking to delegate rather than build hands-on
• Someone seeking a narrowly defined 9–5 balance over being energized by challenges
• A specialist unwilling to engage outside their comfort zone
• Someone who needs extensive hand-holding or formal training programs to learn new skills

Your AI & Automation Fluency

You don't need to be an AI expert, but you should be AI-curious, automation-capable, and self-directed in your learning:

• Comfortable using tools like Claude, ChatGPT, or similar AI platforms
• Experience with automation tools (Zapier, Make, custom scripts, or workflow builders)
• Understanding that AI and automation amplify human intelligence rather than replacing it
• Experience using AI and automation tools to solve real problems, not just experimentation
• Track record of independently learning new tools and technologies as needs arise
• Excited about the potential to build AI-first automated solutions in business contexts

What Makes This Different - A Leadership Team That Gets It

We're multipotentialites who've built systems-thinking organizations. We understand cognitive diversity and won't try to force you into a traditional role template.

AI & Automation-First, Not AI-Added

We build with AI and automation from the ground up, not retrofitting traditional processes. You'll architect solutions that are natively AI-powered and intelligently automated.

Outcome-Based Work

We care about value creation, not time tracking. Your success is measured by impact across business functions, not hours logged.

Continuous Evolution

Your role evolves with your interests and business needs. Today's marketing project becomes tomorrow's AI platform becomes next month's automated strategic initiative. We support your self-directed exploration of new domains and technologies as opportunities emerge.

This isn't exploration for its own sake — we're building toward Lovingly's mission of transforming gifting and strengthening human connection. Your multipotentialite mindset helps us achieve that goal.

Self-Assessment Challenge

Before applying, we invite you to complete a self-assessment using your own ChatGPT or Claude account. This guided reflection helps you explore your multipotentialite profile and readiness for cross-domain AI-powered work. The exercise typically takes 10-15 minutes and provides valuable self-awareness regardless of whether you apply.

[Complete the Self-Assessment Challenge →]

This isn't a test—it's a conversation starter designed to help both you and us understand potential fit and mutual excitement about the role.How to Apply

Si mple Process:

1. Complete the Self-Assessment Challenge using your ChatGPT account
2. Send your résumé + link to your ChatGPT chat session from the self-assessment

That's it. We care about your thinking process and problem-solving approach, not credentials.

Timeline: Rolling applications reviewed weekly, first-round interviews scheduled within 5 business days

Submit to: View email address on ziprecruiter.com with subject line "AI-First Multipotentialite"

Legal & Compliance

• Equal Opportunit y: Lovingly is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected characteristic.
• Work Authorization: Must be authorized to work in the United States. We do not sponsor work visas at this time.
• Background Check: Final candidates will undergo background verification, reference checks, and employment verification as part of our standard hiring process.
• VISA sponsorship: We do not provide visa sponsorship. You must be legally authorized to work in the United States.
• ADA Accommodation: We provide reasonable accommodations for qualified individuals with disabilities. Please contact us if you need accommodation during the application process.

• Application Deadline: Rolling basis - we'll continue reviewing applications until the position is filled.