Admissions Representative

Admissions Representative Humane Society of the Pikes Peak Region (HSPPR) Full-Time | On-Site Be the First Step in an Animal's Journey At HSPPR, every animal has a story-and every story begins with someone who cares. As an Admissions Representative , you'll serve as the welcoming face of our organization for both people and animals during some of life's most emotional moments. Whether you're helping reunite a lost pet with their family, assisting an owner through a difficult surrender decision, providing resources to community members, or ensuring animals receive immediate care and shelter, you'll play a vital role in creating positive outcomes for animals and the people who love them. If you thrive in a fast-paced environment, excel at customer service, and are passionate about animal welfare, we'd love to meet you. Why This Role Matters HSPPR's Mission: HSPPR offers compassionate care to animals, supports safe communities, and provides socially conscious sheltering. The Admissions Representative directly supports this mission by serving as the first point of compassionate care for animals and people alike. Through safe animal intake, thoughtful customer interactions, and effective problem-solving, you'll help ensure every animal receives the care they need while providing exceptional support to our community. What You'll Do Deliver Exceptional Customer Service Provide compassionate, empathetic assistance to customers experiencing a wide range of emotions. Answer questions and educate the public about animal sheltering, pet overpopulation, adoption processes, and available community resources. Communicate professionally through phone, email, and in-person interactions. Assist community partners and pet owners with animal intake, reunification, and service requests. Resolve concerns efficiently while maintaining a positive customer experience. Support Animal Admissions and Care Perform intake of stray, owned, surrendered, deceased, and community animals. Triage animals and customers to determine appropriate services, including veterinary care or humane euthanasia. Administer intake vaccinations for dogs and cats according to shelter protocols. Assist with animal reclaims, licensing services, Trap-Neuter-Return (TNR) programs, and lost-and-found pet services. Document animal behavior observations using objective, accurate language. Maintain Accurate Records and Transactions Process customer payments, donations, refunds, and related transactions. Maintain detailed and accurate records regarding animal intake, customer interactions, bite reports, and animal locations. Schedule appointments and ensure data integrity within shelter software systems. Collaborate Across the Organization Work closely with Veterinary Services, Animal Care, Behavior, Population Management, Animal Law Enforcement, and Volunteer teams. Support volunteers by modeling safe and humane animal handling practices. Contribute stories and photos that help showcase HSPPR's lifesaving work to donors and the community. What We're Looking For Required Qualifications Minimum one (1) year of paid or volunteer experience working with animals in a shelter, kennel, veterinary clinic, grooming facility, pet store, daycare, farm, or similar setting. Strong customer service skills and the ability to communicate effectively with diverse audiences. Experience successfully de-escalating difficult or emotionally charged situations. Ability to handle multiple priorities while maintaining accuracy and professionalism. Comfortable working with animals of varying sizes, temperaments, and medical conditions. High School Diploma or equivalent. Preferred Qualifications Advanced customer service training. Knowledge of animal breeds, behavior, nutrition, and general care. Professional animal handling experience. Experience with Chameleon or other animal shelter management software. Physical Requirements This is an active role that combines customer service, administrative work, and animal handling. Candidates should be comfortable: Lifting and moving animals and equipment weighing up to 40 pounds. Standing and walking for extended periods. Working around animals, animal allergens, cleaning chemicals, and zoonotic diseases. Handling animals that may be fearful, stressed, or aggressive. Working in a shelter environment with varying noise levels and weather conditions. Schedule Full-time schedule consisting of: Four (4) 10‑hour shifts Weekend availability is required. Some evenings and holidays may be required based on organizational needs. Fully on‑site. Why Join HSPPR? At HSPPR, your work directly impacts thousands of animals and families every year. You'll join a mission‑driven team dedicated to compassionate care, community service, and creating positive outcomes for animals in need. Applications close on 09/01/2026, or until position is filled In addition to competitive salaries, we offer comprehensive benefits to our full‑time staff. Benefits include: Health Insurance 401K with employer matching up to 4% of salary Dental and vision Plans Supplemental Group Life Insurance Short and long term disability Insurance Paid time off Holidays Direct Deposit Personal Pet Perks Wellness Programs Paid Sabbatical after 5 years of employment The Humane Society of the Pikes Peak Region is a Public Service Loan Forgiveness qualified employer. To learn more about this program, go to The core values of the staff unite us and guide us to provide the best service to the animals in our care, our organization, and our community. Core Values Statements- Compassion: We believe that animals matter. We are committed to treating animals and people with kindness, respect and compassion. Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve. Integrity: We believe we can make the greatest impact by staying true to our mission, always doing what is best for the animals and people of our community, and by standing united in our decisions. Excellence: We are passionate about our mission, and strive for excellence through continual learning, innovation and the development of our board, staff and volunteers. Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people. Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do. As a condition of employment with HSPPR, you will be required to authorize HSPPR and ProScreening to conduct a background check before confirming an employment start date. The background check will include a criminal investigation, verification of citizenship/immigration status, and a motor vehicle record. By applying for this position, you acknowledge and agree that any offers of employment will be contingent upon completion of the background check to the satisfaction of HSPPR. In consideration of any offers of employment made as a result of your interest in this position, by applying for this position, you hereby waive any and all claims that you may have against HSPPR for invasion of privacy in respect to drug testing and background checks as listed above. #J-18808-Ljbffr EmergencyMD