Center Care Team - Care Navigator

Care NavigatorArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met. The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.Duties/Responsibilities:Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in processUpdate member information in the electronic medical records systemSchedule appointments and coordinate referrals for a multi-disciplinary care teamAssist members with filling out paperwork through electronic kiosks, as neededRequest medical records and upload documentation to electronic medical records systemField questions from prospective and established members, as well as their adult childrenManage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individualAssist with center events, as neededRequired Skills/Abilities:Excellent customer service skills, with a positive and welcoming demeanorPassion for providing a quality experience for our senior membersAbility to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the publicWorking knowledge of medical terminology, insurance, and/or electronic medical record systemsHigh level of organization and attention to detailStrong written and verbal communication skillsProficient PC skills, including Microsoft Office SuiteAbility to maintain professionalism and flexibility in a changing work environmentFluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)Education and Experience:Associates degree preferred, or equivalent experienceMinimum of one year of work experience in a clinical setting, or similarExperience working with EMR systems a plusArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.