Customer Care Specialist

Job Description

Job Description

Job description
Key Operator

At Property Protection Consulting we believe "SECURITY IS PERSONAL" and is best served by a local company who understands and is for all your needs. Since 2002 we have been Connecticut's FULL SERVICE one stop shop for all your security systems protective services. Which include installation, service, MONITORING, inspections, and mobile apps. PPC provides all the technological features available in the market today without compromising the personal touch and service customers expect.

Summary
Make a difference every day at PPC

At Property Protection Consulting, our customers count on us to help protect their homes and businesses. As a Customer Care Specialist , you’ll be at the center of that experience— helping customers, supporting our technicians, and keeping important work moving.

This is a hands-on role in a small, busy team where your organization, initiative, and follow-through have a visible impact. You’ll have a varied day, build knowledge of our security and life-safety services, and work with customers and technicians to solve problems and keep service on track.

What you’ll do

• Assist customers by phone and email, answer questions, and help resolve account or service concerns.
• Schedule appointments and coordinate with technicians on daily jobs, timing, parts, and customer needs.
• Prepare job paperwork, equipment, and parts so technicians are ready for upcoming service visits.
• Follow up with customers after service and help them take the next step on open quotes.
• Review system test and failure reports and contact customers when follow-up is needed.
• Assist with invoices, payments, collections, and account questions.
• Keep customer records accurate and help maintain organized inventory and office operations.
• Close completed jobs, confirm billing, and make sure needed follow-up has a clear next step.
• Take ownership of other tasks that help the team serve customers well.

Who will thrive in this role

We’re looking for someone who is organized, dependable, personable, confident on the phone, and willing to take ownership of their responsibilities. You’ll enjoy staying busy, solving problems, and helping people —and become an important part of a small team where your work makes a noticeable difference every day.

What you’ll bring

• At least two years of customer service experience and a high school diploma or equivalent.
• Clear, professional communication and strong listening skills.
• Confidence handling a busy phone line, making outbound calls, and discussing products and services with customers.
• Strong organization, attention to detail, time management, and follow-through.
• A self-motivated, dependable approach and the ability to manage several priorities at once.
• Comfort learning new products and using Microsoft Word, Excel, and Outlook.
• A valid driver’s license and eligibility to work in the United States without sponsorship.

Physical requirements

This role involves using a computer , phone , and other office equipment , and sitting or standing at a workstation for extended periods. The essential functions can be performed with or without reasonable accommodation.

· Eligible to work in the U.S. without sponsorship

Physical Demands:

· Ability to operate computer, phone and other office equipment as needed

· Ability to work effectively using a personal computer for long periods of time

· Ability to sit/stand at workstation for extended periods of time

· Ability to read, write, speak, hear, see, think, communicate, learn and work

· Ability to perform the essential functions of the position with or without reasonable accommodation

Job Type: Full-time

Pay: $18-$25 per hour depending on experience.

Benefits:

· Dental insurance

· Health insurance

· Life insurance

· Paid time off

· Vision insurance

· 401k

Schedule:

· 8 hour shift

Education:

· High school or equivalent (Preferred)

Experience:

· Dispatching: 2 years (Preferred)

· Customer Service: 3 years (Preferred)

Security clearance:

· Confidential (Preferred)

Work Location: In person

Company Description

Property Protection Consulting is a locally owned and operated security and life safety company serving commercial, industrial, municipal, and residential clients throughout Connecticut and the surrounding region. We specialize in the design, installation, inspection, monitoring, and service of fire alarm systems, intrusion alarm systems, video surveillance, access control, and integrated security solutions.

Our company was built on a simple philosophy: provide honest recommendations, exceptional service, and long-term support to every customer we serve. Unlike many large national providers, our clients work directly with knowledgeable professionals who understand their facilities, their challenges, and their security needs.

Company Description

Property Protection Consulting is a locally owned and operated security and life safety company serving commercial, industrial, municipal, and residential clients throughout Connecticut and the surrounding region. We specialize in the design, installation, inspection, monitoring, and service of fire alarm systems, intrusion alarm systems, video surveillance, access control, and integrated security solutions.\r\rOur company was built on a simple philosophy: provide honest recommendations, exceptional service, and long-term support to every customer we serve. Unlike many large national providers, our clients work directly with knowledgeable professionals who understand their facilities, their challenges, and their security needs.