Account Service Representative - 1st Shift (Hybrid)

Schedule

• Mon - Fri, 8:30am – 5pm

• Overtime based on business needs

• Must be commutable to Manchester, NH

What you will do

As the Account Service Representative (ASR), you will provide customer services relating to sales, sales promotions, installations and communications, and ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.

• Confirm and enter usage of surgical implants to replenish inventory

• Coordinate with Stryker Sales team and customers to obtain purchase orders

• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax

• Research responses with sales and keep records of customer interactions and transactions

• Record details of inquiries, complaints, and comments, as well as actions taken, determine charges for product requests/usage

• Collaborate with Accounts Receivable on invoice disputes/discrepancies, take appropriate action required to resolve dispute

• Prepare product or service reports by collecting and analyzing customer information

• Maintain customer pricing in systems of record, including entering contracts as required, and implement and support Quality initiatives throughout Customer Service workflow

What you need

Required

• High School Diploma or equivalent

• 2+ years’ relevant work experience, in customer service, account management or similar

• Ability to work flexible hours, as needed to support the business needs, including weekends and evenings as needed

• Ideal candidate lives within reasonable commuting distance of Manchester, NH location

Preferred

• Experience working in medical facility or surgical center

• Proficiency with Microsoft Office Suite (including Excel, Outlook, and Teams)

• Experience utilizing ERP, CRM systems; SAP

Pay rate will not be below any applicable local minimum wage rates.

United States of America Pay Ranges:

• USN : $21.28 - $26.78 USD Hourly
• US5 : $22.35 - $28.12 USD Hourly
• US10 : $23.41 - $29.46 USD Hourly
• US20 : $25.54 - $32.14 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.