IT Support Specialist

Job Description

Job Description

ComResource is looking for an IT Support Specialist.

Responsibilities:

• Resolve escalated technical issues from the service desk, ensuring timely resolution and customer satisfaction
• Provide advanced troubleshooting and support for PCs, mobile phones, iPads, and peripheral hardware
• Support remote field personnel via remote desktop tools and phone communication to ensure operational continuity
• Manage and execute complex software installations, configurations, and updates across the organization
• Administer user accounts, groups, and permissions within Microsoft Entra ID and Exchange Online
• Assist in creating and maintaining technical documentation, standard operating procedures, and knowledge base articles
• Perform hands-on hardware deployment, reclamation, and disposal for end-user computing equipment
• Collaborate with HR and business units to execute the technical requirements of employee onboarding and off-boarding processes
• Identify recurring technical trends and perform root cause analysis to suggest permanent fixes rather than temporary workarounds
• Assist in the implementation of new technology solutions and end-user computing projects as directed by IT leadership
• Provide guidance, coaching, and informal mentorship to Tier I Support Services
• Ensure compliance with company security policies and assist with physical and virtual security management
• Assist with software license tracking and compliance enforcement
• Support disaster recovery efforts and emergency management tasks as needed

Essentials:

• Bachelor’s degree in Information Technology or related field, or equivalent experience leading enterprise IT support teams
• 2 years of Information Technology-related experience
• Experience with PCs, mobile phones, iPads, and software support
• Experience supporting remote field personnel
• Experience with desktop support running Microsoft Windows 11 or newer and Microsoft Office
• Experience with incident management tools
• Experience installing, configuring, and supporting software applications
• Experience researching technical issues and finding best-fit resolutions
• Basic understanding of network infrastructure, server infrastructure, data communications, and telecommunications systems
• Understanding of basic security principles, procedures, and policies
• Demonstrated ability to communicate effectively with peers and all levels of management
• Strong interpersonal, written, and oral communication skills
• Ability to present ideas in user-friendly language
• Comfortable working with all levels of the organization
• Strong organizational skills and demonstrated ability to be detail-oriented
• Willingness to travel to remote sites

Req ID: AM994279109