Customer Service Representative

Call Center Customer Service Representative

Perfect for trades-minded, hands-on problem solvers

Location: Indianapolis, IN (In-Office) Pay: $18$22/hr (based on experience & bilingual ability) + up to $400/week in commission

If you come from a trades background or you're the type of person who likes solving problems, staying busy, and helping people this role is built for you.

Bassett Services is growing fast, and we're looking for driven, dependable, team-oriented people who want a stable career with real advancement. You'll be the first point of contact for homeowners who need help with HVAC, plumbing, or electrical issues and your ability to stay calm, think clearly, and guide customers makes a huge impact.

This isn't a boring desk job. It's fast-paced, team-driven, and perfect for someone who likes structure, challenge, and steady work.

Why This Role Appeals to Trades-Minded Professionals

• You're helping customers with real problems, not selling random products
• You get to use your common sense, communication skills, and work ethic
• You're part of a team that supports field technicians and keeps the operation running
• You get steady hours, steady pay, and steady growth
• You're joining a company that values reliability, grit, and people who take pride in their work

What We Offer

• Medical, Dental, Vision & Prescription Insurance
• Disability & Term Life Insurance
• 401(k) with company match
• Paid Holidays
• Paid Time Off (PTO)
• Ongoing training, development, and advancement opportunities
• A supportive, team-focused environment with long-term stability

What You'll Do

• Answer inbound calls and help customers schedule service
• Assist with maintenance agreement members and new customer inquiries
• Listen actively, understand the issue, and guide customers to the right solution
• Build trust and maintain strong customer relationships
• Use scheduling tools and customer management software
• Work closely with your call center team to keep operations running smoothly

What You Bring

• 2+ years of customer service experience
• 1+ year of call center experience
• Strong communication skills
• Comfortable using computers and learning new systems
• Excellent time management and organization
• Ability to stay focused in a fast-paced environment
• Dependability, accountability, and a strong work ethic

If you've ever worked in the trades or you simply understand the value of teamwork, reliability, and helping people you'll fit right in.

Who We Are

Bassett Services blends the close-knit feel of a small business with the growth and stability of a larger organization. We work hard, support each other, and reward people who show up, give their best, and want to grow.

If you're ready to join a company that values real-world skills, strong character, and long-term commitment, we'd love to meet you.