Patient Registration Representative - Emergency Department

Job DescriptionJob DescriptionCompany Description At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve. Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact. Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.Job Description As a Patient Registration Representative in our Emergency Department, you'll be the first point of contact for patients during critical moments—setting the tone for their entire healthcare experience. You'll master our registration processes and insurance verification systems while delivering exceptional customer service that makes patients feel heard and cared for. Your role is dynamic and fast-paced, requiring you to juggle multiple priorities while maintaining composure and compassion. You'll be the welcoming face of our organization, building patient loyalty through efficiency, anticipation of needs, and genuine advocacy. Whether you're checking in patients face-to-face, verifying insurance eligibility, collecting payments, or updating records, you'll know that your work directly impacts patient satisfaction and operational success.Key Responsibilities:Welcome and register patients with warmth and professionalism, creating a positive first impression during their emergency department visitExecute patient check-in procedures—both face-to-face and preregistration—with accuracy and efficiencyVerify insurance eligibility and coverage, ensuring patients understand their financial responsibilities upfrontCollect payments and manage cash transactions with integrity and attention to detailUpdate and maintain accurate patient registration and insurance information in our systemsRespond promptly to patient and caller inquiries, demonstrating knowledge and problem-solving skillsAdvocate for patients' needs, ensuring their concerns are addressed and resolvedManage a high-volume, interrupt-driven environment with grace, prioritizing effectively while maintaining qualityMentor and train colleagues on registration best practices and customer service excellenceCollaborate with clinical and non-clinical staff to support seamless patient flow and departmental operationsQualifications Required:High school diploma or G.E.D. equivalentStrong computer skills and proficiency with Microsoft Office productsDemonstrated ability to deliver excellent customer service via telephone, in person, and in writingAbility to manage multiple priorities in a fast-paced, interrupt-driven environmentWillingness to mentor and train colleaguesPreffered:One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office settingEPIC electronic health record (EHR) system experience or trainingInsurance payor systems experienceKnowledge of ICD-10 medical terminologyExperience with patient financial responsibility communication and payment collection