ALL LEVELS Motorcycle Service Technician

Job Description

Job Description

We are looking for all levels of motorcycle service technicians to join our team.

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer-owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Result Areas

·      Service Department Operations

·      Customer Service

Major Duties and Responsibilities

1)  Service Department Operations

·    Provide prompt, dependable, high-quality vehicle service to (internal & external) customers.

·    Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.

·    Maintain productivity (time spent working on billable jobs) as close to 100% as possible.

·    Accept work assignments from the Service Writer/Manager.

·    Request parts for the job as early as possible when needs become known.

·    Perform service, repair, and customization work in accordance with factory specifications.

·    Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue that will help ensure customer satisfaction.

·    Notify the Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known, so that the customer may be contacted and notified of the delay.

·    After the job is finished, ensure proper completion and filing of paperwork.

·    Keep work areas as clean as possible and assist others with maintaining shop cleanliness.

·    Maintain technical (PHD and other) qualifications by completing any necessary training programs assigned to you by the Service Manager.

2) Customer Service

·    Minimize comebacks and deal with them promptly and satisfactorily when they do occur.

·    Keep customers’ vehicle cleaner than when it was dropped off.

3) Other Duties

·     As assigned.

Supervisory Responsibilities

·       No Supervisory Responsibilities

Commitments

·       Treat all employees and customers fairly, courteously, and with dignity.

·       Model superior customer service behavior for all interactions with customers and employees.

·       Be prompt and available for flexible scheduling.

·       Maintain up-to-date technical qualifications (PHD and others) by completing all training programs assigned by the Service Manager.

·      Focus on quality.

Qualifications & Job Requirements

·       Completion of a factory-authorized training program, such as MMI Service School or equivalent work experience

·       Current Motorcycle license

Physical Demands

·      The noise level in the work environment is usually loud.

·      Requires the use of both hands.

·      Frequently required to bend, stoop, crouch, reach, handle tools, and lift 50 lb. of material.

·      Frequently requires the ability to balance and push an 850 lb. motorcycle.

Working Conditions

·      Frequently works near moving mechanical parts.

·      Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

·      Occasionally, exposed to exhaust fumes or other airborne particles.