SLA-Driven Call Center Operations Manager

ASM Research, An Accenture Federal Services Company

A leading federal services firm in Augusta, Maine, is seeking a Call Center Operations Manager to oversee daily operations and ensure compliance with federal standards. The ideal candidate will have a bachelor’s degree in a relevant field and at least 7 years of experience, including 5 years in project management. This position involves refining workflows, managing staffing, and generating performance reports. A strong understanding of compliance standards is essential, and preferred certifications include PMP or ITIL. #J-18808-Ljbffr

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Vacancy posted 3 days ago

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