Reservations Coordinator

Park Hyatt Aviara is a AAA Five-Diamond luxury resort located in Carlsbad, California. About the Role – Reservations Coordinator A Reservations Coordinator is responsible for reservations duties, including handling guest room reservation requests, providing hotel facility information, answering questions about the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no‑show reservations, and other duties as assigned. Additionally responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests. Responsibilities Knowledge of Hyatt, Forbes 5 Star and AAA 5 Diamond Luxury Standards and Service Expectations Professional, personalized and engaging luxury service required React quickly to guest service opportunities and recovery, logging and notifying proper areas where appropriate and take ownership of recovery process with support of leadership team Answer incoming calls to the resort, with good typing skills, a pleasant attitude and excellent phone demeanor Correspond with guests in a professional manner before, during and after their stay Experience with as many of the following hotel systems is preferred: Opera, Reserve, HotSOS, Zingle, Open Table, Infrasys or Micros, Book4Time, Alice (Go Concierge) Wage Information The hourly rate for this position is $24.00. Benefits Complimentary Employee Meal and Parking Complimentary hotel nights and discounts at Hyatt properties around the world Medical, Dental, and Vision Insurance, Life Insurance, Flexible Spending Account Paid holidays, vacation and sick leave 401K with Matching Employee Stock Purchase Plan Educational Reimbursement And so much more! Qualifications 1+ years of experience in customer interactions within Hotels and/or Food & Beverage Excellent mathematical, written, spoken, technical and computer skills Desire for building a career in hospitality preferred General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow‑up; be a clear thinker, remaining calm and resolving problems using good judgment Ability to work with minimal supervision; maintain confidentiality of information and pertinent data Prioritize and engage in multiple tasks simultaneously. Must be detailed in your approach and thorough in your follow up in both action and communication Computer literate in Microsoft Windows applications required Highly responsible & reliable, experience creating trust and handling high expectations with guests Ability to work well under pressure in a fast paced environment, and work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Confident personality with excellent personal presentation and communications skills All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran. #J-18808-Ljbffr