TH Instructional Support Assist - Phlebotomy Technical Specialist, Patient Service Center

Job Title TH Instructional Support Assist - Phlebotomy Technical Specialist, Patient Service Center Position Overview At Stony Brook Medicine the TH Instructional Support Assistant - Phlebotomy Technical Specialist at the Patient Service Center continues to develop and maintain a full service Patient Service Center. The position supports phlebotomy and specimen collection, registration, billing, order entry, patient and customer service, result reporting, quality control and auditing. The position requires compliance with regulatory agencies (NYSDOH, CAP, Joint Commission, University Hospital and departmental policies). The long‑term objective is to develop a vital link between the hospital and surrounding community by providing service excellence that further enhances the reputation of University Hospital and the Department of Laboratories. Key Responsibilities Perform phlebotomy and specimen collection procedures to ensure proper collection and processing of patient specimens per established standards. Provide information to patients, hospital staff, community physicians, agency and institutional clients related to laboratory testing, specimen collection, laboratory services, result reporting and specimen tracking. This includes daily faxing and sending of laboratory reports. Provide patient services to include LSARD and outpatient registration processes. These functions include knowledge of insurance providers, billing codes, order entry, Sunquest laboratory information systems, result reporting, crediting functions and discharging per University Hospital policies and procedures to conform to regulatory agency mandates, including ICD‑10‑CM billing codes, medical necessity and Medicare questionnaires. Assist all clients with problem resolution and provide prompt and accurate resolutions to service issues, testing problems and billing concerns. Handle all processing of biological specimens in the optimal way to assure specimen integrity and maintain all safety regulations as per established procedures. Maintain all records and patient files in accordance with University Hospital and departmental policies and procedures, including regulatory agency mandates from NYSDOH, CAP, and JCAHO. Act as a liaison for courier services, identifying concerns and helping arrange services to meet departmental needs. Demonstrate competency in Microsoft Office Suite and technical competency with Department of Laboratories Information System, Sunquest and Cerner patient management systems. Maintain all measures of quality control related to the patient and customer services centers. Maintain adequate supplies and alternate stock to obtain maximum benefits; order and distribute supplies to outreach clients. Willingly rotate between the Customer Service Center, the Patient Service Center, and off‑site areas and work hours to meet departmental needs. Qualifications Required: Phlebotomy certificate; 2 years of phlebotomy experience with at least one year of experience in pediatric phlebotomy; knowledge of patient registration procedures, regulatory and compliance mandates, insurance providers and billing information; knowledge of hospital and/or laboratory computer systems. Preferred: Associate’s degree and one year customer service experience in a clinical healthcare setting; or two years administrative experience including one year customer service experience in a clinical healthcare setting; ASCP ASPT preferred. Awards and Benefits The salary range for this position is $45,372 – $50,541 Base. The specific salary offer will be based on the candidate’s validated years of comparable experience. Job Number 2602202 Job Field Administrative & Professional (non‑Clinical) Primary Location Department/Hiring Area: Specimen Collection Schedule Full‑time Shift Day Shift Shift Hours M‑F 8am‑4:30pm; Pass Days: Sat, Sun EEO Statement Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws. If you need a disability‑related accommodation, please call the University Office of Equity and Access at View phone number on click.appcast.io. #J-18808-Ljbffr Stony Brook University