Parks Arena Maintenance Specialist

Maintenance And Customer Service Worker

This position is responsible for the maintenance, repair, security, and customer service work for the City's Paquette Ice Arena facility, including the ice surface and refrigeration equipment, the Pro Shop, surrounding grounds and parking area and related equipment.

Union Affiliation: American Federation of State County and Municipal Employees (AFSCME) Pay Grade 15: $29.79 - $33.20 Hourly Remote Tier 1: Zero (0) days remote/week

Essential Job Functions

• Monitor and adjust refrigeration plant and computer control systems. Assist with collecting and securing revenues from the Arena users as needed.
• Open and close Arena including, but not limited to, locking/unlocking doors, ensuring appropriate equipment is operational, turning on/off lights, checking the refrigeration and ice resurfacing equipment and verifying that temporary staff are present.
• Respond to high volume customer requests/complaints regarding ice scheduling, ice resurfacing, skate rentals and other Pro Shop retail demands, maintenance requests and other general facility requests.
• Respond by telephone and in person to public inquiries on Arena rules, regulations and use in a courteous and professional manner.
• Prepare ice resurfacing machine for use by filling the water and fuel tanks, washing tires, charging batteries, connecting drag towel, etc and by performing routine vehicle maintenance to include oil changes, monthly greasing and weekly blade changes as well as other minor trouble shooting.
• Resurface both ice surfaces by operating ice-resurfacing machine. Ensure safe and usable ice surface by proper setting of blades and proper regulation of water flow.
• Complete ice resurfacing process within 10-minute time frame, performed once every hour during regular rink operations.
• Perform routine ice surface maintenance to include edger, chopping corners, and shaving and flooding ice surface to ensure proper ice depth and thickness.
• Perform routine maintenance and troubleshoot compressors, chiller barrel, header pipes, ammonia detection system, dehumidifier, fire alarm system and cooling tower by changing filters, chemicals, etc.
• Carry out routine inspections of dasher board system; install glass and repair board system as needed.
• Operate, maintain and program scoreboard.
• Coordinate annual removal and reinstallation of both ice surfaces to include measuring and painting of lines and ice surface.
• Perform general custodial duties including, but not limited to sweeping and mopping floors and bleachers, washing bath room and locker room facilities, replenishing paper supplies as needed, stripping, washing and waxing floors using wet-vac and buffer, mopping skate mats, washing windows, and dasher boards in the Arena.
• Maintain Inventory of cleaning and maintenance supplies.
• Identify repair, maintenance and improvement projects, schedule work on projects and ensure completion of projects.
• Work as liaison with contractors completing routine repair, preventative maintenance and capital projects at the Arena.
• Perform general plumbing, electrical and carpentry work as needed. Coordinate more complex work with Department trades staff.
• Pick up and dispose of solid waste throughout the Arena, change trashcan liners.
• Pick up and store all recyclable trash in accordance with Arena policies and procedures.
• Perform tasks associated with setup/breakdown and operation of special events, daily Arena programs, meetings and athletic competitions, including high school hockey games, figure skating competitions, hockey tournaments, etc.
• Assist as necessary in the Arena Pro Shop providing product knowledge, and pricing of inventory.
• Act as "Ambassador" for the City, carrying out work and interacting with co-workers and the public in a respectful, professional manner.
• Carry out work in the field, and interact with the public in courteous and respectful manner, presenting self and City in a positive manner.
• Perform skate blade replacements, skate blade sharpening and maintain skate sharpener.
• Perform point of sale transactions using cash register/computerized inventory system.
• Complete written forms to document time and materials used for projects, equipment and equipment maintenance.

Qualifications/Basic Job Requirements

• Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
• Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
• High School diploma or equivalent and two years of experience in one or more of the following; commercial maintenance, carpentry, plumbing, and/or heavy equipment operation required.
• Two years of ice rink work experience preferred.
• US Ice Rink Association Certified Ice Technician certification preferred
• Ability to obtain and maintain US Ice Rink Certified Ice Technician certification required within five years of hire
• Ability to manage seasonal rink personnel skill in workload coordination.
• Ability to act independently with little or no supervision.
• Ability to operate efficiently and make sound and immediate decisions under pressures such as equipment malfunctions, conflict of interest between Arena users, public inquiries and complaints and employee work schedule disturbances.
• Experience in carpentry, plumbing, electrical, and/or heavy equipment operation.
• Ability to operate all Arena, equipment and hand tools.
• Ability to operate point of sale system.
• Skill in public relations, experience in dealing with the public.
• Ability to explain and enforce rink policies and procedures.
• The position works in both an office and Arena setting, required to work nights, holidays, and/or weekends.
• Ability to work in all weather conditions.
• Ability to work on a rotating schedule with varying hours of work on various days.

Additional Information

Promoting a culture that reveres diversity and equity

The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.

In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.

Applications for our employment opportunities are only accepted online through our Government Jobs website.

For accessibility information or alternative formats, please contact Human Resources Department at View phone number on click.appcast.io or View email address on click.appcast.io.

Benefits

The City of Burlington is proud to offer full time employees a comprehensive benefits program that includes:

• Medical/Dental Insurance Coverage
• Prescription Drug Coverage
• Flexible Spending Programs
• Short-Term Disability Insurance
• Paid Leave (Sick and Vacation)
• Pension Plan
• Contributory Retirement Plan
• Life Insurance
• Discounted Gym Memberships
• Free Yoga Membership to Sangha Studios (Burlington, Williston & online)
• Tuition Discounts for Champlain College TruEd
• Employee Assistance Program
• Wellness Bonus Incentives Program
• Local & National Store Discounts
• Subsidized Transportation Options
• Qualifying employer for Public Service Loan Forgiveness

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