CREW MEMBER

Crew Member

Watermark Donut Company is a multi-unit Dunkin' franchisee operating throughout the Greater Boston area. Established in 1990, the organization is committed to delivering consistent, high-quality products and exceptional customer service in a fast-paced, team-driven environment. Watermark prioritizes operational excellence, employee development, and community engagement, offering employees the opportunity to grow within a stable and performance-focused organization.

Watermark Donut Co., LLC is currently hiring Team Members to join our Boston network!

Whether you're squeezing in shifts between classes or school drop-offs, Dunkin' has your back. It's the perfect place to earn money, gain experience, and have fun doing it. We're all about good vibes, great coffee, and flexible hours that work around your life.

Job Type: Part-Time-Full-Time / Flexible Hours

Pay: $16.00-$18.50/HR + perks

Why It's Perfect for You:

• Flexible Scheduling – We work around your school/family schedules
• Earn While You Learn – Discounted tuition available through SNHU for you AND your family
• Build Your Resume – Learn teamwork, customer service, and leadership skills
• Growth Opportunities – Move up to shift leader or manager if you're looking for more
• Free Drinks & Discounts – Stay fueled during your shift (and save on your faves)

Who We're Looking For:

• People with a positive attitude and team spirit
• Friendly, reliable, and ready to learn (no experience needed!)
• Able to work early mornings, afternoons, or weekends – share your schedule so we can work around it!

Qualifications & Skills:

· High School degree or equivalent preferred.

· Ability to speak, read, and write English, and comprehend instructions, short correspondence and policy documents, understand menus, and Brand standards as well as converse comfortably with individuals

· Ability to perform basic math necessary to function within store.

· Availability to work flexible schedules including nights, holidays, and weekends and various store locations within the market area.

· Excellent communication and interpersonal skills

Duties & Responsibilities (included but not limited to):

· Make the Magic – Craft coffee, Refreshers, and food like a pro (we'll train you!)

· Work Smart – Balance speed and quality, especially during busy times

· Connect with People – Build relationships with guests and teammates

· Keep It Clean – Help maintain a tidy, welcoming space for everyone

· Bring the Energy – Greet guests with a smile and keep the vibe upbeat: Have positive, daily contact with customers and other store employees, promptly and courteously greeting customers to provide friendly, efficient service.

· Obtain and prepare customer orders by receiving or selecting merchandise, preparing food and beverages in accordance with Dunkin' brand standards, totaling bills, accepting payments, making change, and maintaining the cash register following proper cash-handling procedures.

· Answer customer questions courteously regarding location, price, menu offerings, and product information, demonstrating full knowledge of limited-time offers and promotions.

· Adhere to all company practices, policies, and employee handbook guidelines while maintaining housekeeping, food safety, and sanitation standards per company and corporate requirements.

· Maintain a clean, safe, and organized workstation, ensuring all food safety and sanitation protocols are consistently followed to meet brand and health regulations.

· Restock supplies and products as business needs require, maintaining proper inventory levels and organized storage areas.

· Participate in all required company and corporate training programs, applying knowledge learned to daily operations and continued personal development.

Physical Demands and Working Conditions:

Work is performed primarily in a fast-paced retail food service environment and requires adherence to all safety and sanitation standards. The position involves frequent exposure to noise, heat, odors, and wet or slippery surfaces. While performing the duties of this position, the employee is regularly required to:

• Stand and walk for extended periods, often the majority of the work shift.
• Use hands and arms to handle, reach, grasp, operate, and clean equipment and supplies.
• Frequently stoop, bend, crouch, climb short ladders or stools, and reach above shoulder level.
• Occasionally lift, carry, push, or pull up to 50 pounds independently, and heavier loads with assistance.
• Communicate clearly and effectively with customers and team members in English.
• Maintain visual acuity and manual dexterity to operate POS systems, kitchen tools, and equipment safely.
• Tolerate moderate noise levels and exposure to hot equipment, ovens, coffee machines, and other heated surfaces that may pose burn or cut risks.
• Work in varying temperature environments, including warm kitchens and refrigerated areas.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with the Americans with Disabilities Act (ADA) and Massachusetts employment laws.

Benefits:

• Flexible Schedule – Full-Time and Part-Time available, no late nights!
• Competitive Pay – Starting at $16, Paid Weekly!
• Free Shift Meals*
• Best in Class Training & Continuous Learning
• Advancement Opportunities
• Paid Time Off*
• 401(k) Retirement Plan
• Education Discounts through Southern New Hampshire University
• Medical*
• Cash Referral Program*

Equal Employment Opportunity (EEO) Statement:

Watermark Donut Company, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

This job description does not constitute a contract of employment. Employment with Watermark Donut Company, LLC is at-will and may be terminated by either party at any time, with or without cause or notice, subject to applicable law.

Ready to Join? Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here. If you're looking for a job that's fun, flexible, and full of opportunity, Dunkin' is the place to be. Apply now and let's make mornings better—together