Clinical Patient Liaison - Ortho

Job Title: Clinical Patient Liaison - Ortho Employment Status: Full time Shift: Day (United States of America) Facility: 2331 Franklin Rd - Roanoke CP01 Carilion Medical Center. Requisition Number: R161390 Clinical Patient Liaison - Ortho (Open) Responsibilities Supports unit scheduling, supply management, and equipment processing. Maintains cleanliness and regulatory compliance in patient and staff areas. Schedules appointment. Welcomes and assists patients and visitors, supports registration. Responds to patient/family concerns and crisis situations with empathy and professionalism. Advocates for patient rights and assist with educational initiatives. Answers phones and provides general administrative support. Participates in audits, chart reviews, and performance improvement activities. Demonstrates knowledge of patient care across the lifespan and adheres to safety protocols. Requirements Education: High School diploma or equivalent education required. Experience: 2 years customer services industry experience with demonstrated excellent interpersonal skills. Life Support: Must successfully complete AHA BLS-HCP within 6 months of hire. Other Minimum Qualifications: Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, ability to use electronic medical records and good organizational, communication, teamwork and interpersonal skills. Compensation Range $15.00 - $21.07 Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away. Below are benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Personify Health Discounts on childcare Continued education and training Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. #J-18808-Ljbffr