Receptionist - Saugatuck, Michigan

Receptionist - Saugatuck, Michigan

JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.

Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.

Does this spark your interest? If so, we'd love to hear from you!

About the Role

We are looking for someone who is friendly, tech-savvy, organized, great at multi-tasking, and can thrive in a busy, fast-paced environment. As a Receptionist, you will be the first point of contact for our customers - the ability to make every customer's experience amazing from the moment they walk through the door is everything in this role. The Receptionist is responsible for checking in new and existing patients per state and CRA requirements, creating patient profiles, and generally assisting where needed.

Successful candidates will complete mandatory training through JARS University - conducted both virtually and in-person at our mock-store training facility.

Job Duties

• Verify customers' legal age requirements, register new customers in the POS system, and scan in returning customers
• Check customer purchasing allotments through the POS system upon check-in
• Promote the JARS brand and get customers excited about shopping at our location
• Welcome guests and customers into the store with a positive, upbeat, and friendly demeanor
• Use proper greetings and salutations with all customers at all times
• Assist with curbside and online orders when needed
• Answer calls with professional and proper phone etiquette
• Provide customers with information regarding products, store hours and location, daily specials, website address, and more
• Emphasize the JARS Loyalty Program, campaigns, events, daily texts, and other promotions
• Arrive to each scheduled shift on time and presentably dressed
• Communicate with team members for order completion updates
• Create personable and memorable experiences for all store patrons
• Always maintain Michigan and CRA compliance in all customer-facing interactions
• Perform opening, mid-day, and closing tasks, as well as general upkeep of the reception area
• Support store management in an administrative capacity as required
• Adhere at all times to all applicable laws, regulations, policies, compliance requirements, and protocols
• Monitor customer queues at all times
• Keep all online and in-store menus current with daily offerings
• Other duties as assigned by management.

Requirements

• Must be 21 years of age or older
• High school diploma or GED required
• Minimum 1 year of customer service experience in a retail, sales, and/or hospitality environment
• 1 year of previous administrative and/or Front Desk Receptionist experience
• Must have strong attention to detail, organization, multi-tasking, and follow-up skills
• Excellent customer service and communication skills
• Must be able to work cooperatively as a team member
• Exceptional hospitality skills required - role involves constant contact with patients and staff

Work Atmosphere/Physical Demands

• Requires prolonged standing and some bending, stooping, and stretching
• Requires occasional stocking, labeling, cleaning, organizing
• Ability to operate a computer, POS system, and other office equipment
• Moving up to 30 pounds on occasion
• Work will generally be performed in a fast-paced retail cannabis dispensary
• Involves frequent contact with patients and staff
• Will require working varied hours/day, including nights, weekends, holidays, and/or events on occasion

Job Types: Full-time, Part-time

• 10-hour shift
• 8-hour shift
• Holidays
• Monday to Friday
• Weekend availability required

Why JARS Cannabis?

At JARS Cannabis, we pride ourselves on being more than just a retailer - we are a community. Our values of Impact, Daring, Nimble, Playful, and Gritty are at the heart of everything we do.

• Impact: We focus on creating meaningful, positive change through our work. Impact means delivering results that matter - improving experiences, driving progress, and adding real value for our people, customers, and communities.
• Daring: At JARS Cannabis, we are not afraid to take risks and push boundaries. We are constantly exploring new ideas and innovative approaches to stay ahead in the industry. If you have a bold vision and a passion for creativity, you'll fit right in.
• Nimble: The cannabis industry is fast-paced and ever-changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities. We thrive on the excitement of change and are always looking for ways to improve and grow.
• Playful: We believe that work should be fun! Our playful spirit is reflected in our vibrant store environments and our approach to customer service. We encourage our team members to bring their authentic selves to work and to enjoy the journey.
• Gritty: Success in the cannabis industry requires determination and resilience. We are a team of hard workers who are not afraid to roll up our sleeves and get the job done. Our grit and perseverance are what set us apart and drive our success.

If you are passionate about cannabis and want to be part of a team that values inclusivity, innovation, agility, fun, and hard work, JARS Cannabis is the place for you. We offer a supportive and dynamic work environment where you can grow your career and make a real impact.

Apply today and become a part of the JARS Cannabis family!

Employee Benefits

• Free Employee Assistance Program
• Health, Dental & Vision Insurance (full-time employees only)
• 401(k) Plan
• Paid Time Off
• Employee Discount
• Monthly Bonus Incentives
• Internal Growth Opportunities
• Voluntary Life Insurance & Supplemental Medical Insurance
• Holiday Pay (select holidays only)
• Bereavement Time Pay
• Parental Leave

JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Per CRA guidelines, all candidates are subject to a State of Michigan background search. Any candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.