IT Business Analyst

Front Office Equity And Option It Business Analyst

We are seeking one Front Office Equity and Option IT Business Analyst to support various external and internal applications for trade execution, trade gateways, booking, pricing, P&L and risk management for Global Markets activities. The candidate will primarily be involved in Level 1 and 2 Functional Support of Equity and Option trading applications and gateways to booking systems and will work closely with Front Office teams and support functions.

The candidate's responsibilities will include addressing daily user support requests, managing incidents, and eventually testing new features. Additionally, the candidate will assist in coordinating with IT Development teams (both locally and in Head Office) and in status reporting.

Essential Duties and Responsibilities:

• Ensure Operational Excellence: Address user support requests and manage incidents with efficiency and effectiveness, ensuring timely resolutions.
• Become a Trusted Partner: Forge strong relationships with traders by working directly with their desks to support applications they use on their day to day.
• Champion Quality: Conduct thorough testing of new features, bug fixes, and system updates to guarantee they meet business objectives and perform flawlessly.
• Empower Users: Provide comprehensive training and create clear, concise user guides to enhance application adoption and proficiency.
• Bridge Development and Business: Act as a liaison between user needs and IT Development teams, facilitating clear communication and effective prioritization for feature implementation.
• Proactive Monitoring: Monitor application performance to identify and proactively resolve issues, ensuring a seamless user experience and optimal operational efficiency.
• Communicate Effectively: Provide regular, clear updates on support activities, requests, and project statuses to stakeholders and management.
• Understand the Business: Deeply engage with Front Office teams to understand their workflows, solicit feedback, and identify key areas for enhancement.
• Uphold Standards: Ensure all support activities align with internal policies and industry best practices.