Operations Analyst

Operations Analyst

In a digital world of complexities, Cinchio Solutions stands out. Seamlessly binding hospitality systems through data, software, and user experience. The efficiency of a cinch inspires us; we harmonize data, optimize software, and craft intuitive experiences, creating a unified digital ecosystem. We are a revolution in the hospitality space.

Position Title: Operations Analyst

Reports to: Director of Customer Success

Position Overview: As an Operations Analyst, you will lead and oversee core operational strategies and ensure scalable, effective systems that support long-term client success and internal efficiency. This position is responsible for inventory control systems, system configuration strategies, and hardware deployment oversight, serving our commitment to precision and operational excellence. You will work independently under the general direction of the Director of Customer Success to ensure strategic alignment and efficient processes across our operational landscape. This position may require travel.

Qualifications:

• Bachelor's degree in Business, IT, or a related field.
• Knowledge or experience in the hospitality market, including EPOS systems, mobile and kiosk solutions.
• Basic understanding of SaaS platforms.
• Exceptional communication skills with the ability to build relationships, manage expectations, and provide strategic guidance.
• Proficiency in Inventory systems and project management tools.
• Advanced analytical skills to interpret operational trends and drive data-informed decisions.

Responsibilities:

Strategic Operations Support

• Serve as an integral part of the Operations team, offering 1st and 2nd line support to clients via phone and email channels.
• Work effectively within the Cinchio Team to resolve project issues, utilizing solution-focused communication.
• Manage testing & deployment for installations.
• Oversee client operations protocols and develop scalable frameworks for support delivery.
• Provide high-level guidance to resolve escalated client issues and ensure alignment with SLAs.
• Operate autonomously in identifying and implementing operational improvements.

Inventory Control & Administration

• Lead the evaluation, selection, and implementation of enterprise inventory control systems.
• Maintain and track accurate inventory levels, manage stock adjustments, and ensure compliance during audits.
• Make inventory-related recommendations to leadership based on data and performance trends.

System & Hardware Configuration

• Design and implement configuration strategies for EPOS databases and Cinchio's software platform to meet client and business-wide needs.
• Oversee hardware configuration and testing strategies, ensuring components meet deployment standards.

Project Management

• Build strong relationships for sustainable future business and repeat engagements.
• Attend team meetings to provide updates on project status and share successes and challenges to foster continual business improvements.
• Manage cross-functional initiatives and drive project execution.
• Ensure that operational workflows align with strategic goals and client expectations.
• Attend team meetings to provide strategic updates and insights that foster business improvements.

Compensation and Benefits

• Full-Time, Exempt.
• $75 monthly cell phone stipend.
• Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.
• Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave.
• Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event.
• SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family's serious medical conditions.
• Up to 5 days Paid Bereavement Leave.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts where applicable.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C., Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.