Receptionist (USD)

Job title: Receptionist
Location: Onsite Anchorage, AK
Schedule: Monday-Friday, 7:30 AM - 4:00 PM AKST
Duration: 6 months with potential for extension

Description:
Fingerprinting Required
Top Skills:
1. Proficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPoint
2. 2 years of receptionist experience, general public in person as well as email/ phone skills.


Must-Haves
At least 2 years of receptionist experience
Proficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPoint
Professional demeanor and proactive communication via Teams and in person


Dress Code
Business Casual Required. Acceptable: Collared shirts, slacks, blouses, dresses, skirts (mid-length or longer), closed-toe shoes. Not Acceptable: Street clothes, casual wear


Role Summary
The Receptionist will serve as the first point of contact for clients, agents, and field management. This role requires a polished, professional individual who can manage front desk operations, provide exceptional customer service, and support general office functions.


Primary Responsibilities

• Greet and assist clients, agents, and visitors in person and via phone/email
• Answer incoming calls and direct inquiries appropriately
• Book conference rooms and coordinate meeting logistics
• Assist with ad hoc administrative tasks to support the General Office
• Troubleshoot office issues (e.g., Wi-Fi, tech support coordination)
• Support event logistics: room setup, printing, catering, guest access

Qualifications

• Associate's or Bachelor's degree preferred (or equivalent experience)
• At least 2 years of receptionist experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Comfortable working independently and proactively
• Fingerprinting required prior to start

Training & Development

• On-the-job training provided, including coaching and feedback systems will be taught.

Interview Process

• First Interview: Conducted via Microsoft Teams with the hiring manager
• Second Interview: Conducted onsite with Service Leader

Team & Culture
This role will provide front desk assistance to up to 30 agents, who are considered internal "clients." The environment is fast-paced and professional, requiring strong interpersonal skills and the ability to work independently while staying connected with leadership via Microsoft Teams.