Operations Manager, Central Sterile Processing Department

Position: Operations Manager, Central Sterile Processing Department: Central Processing Department Schedule: Full-Time, 40 hours, Days/Eves Position Summary The Central Sterile Processing Operations Manager maintains 24-hour responsibility for assessing, planning, implementing and evaluating all clinical and personnel management activities of the Central Sterile Processing Department (CSPD). The manager provides leadership and direction in accordance with organizational and departmental philosophy and goals. The manager works with area supervisors, liaisons, and team members to facilitate availability of surgical and procedural instrumentation and other reusable equipment to support clinical areas in the BMC network. Essential Responsibilities/Duties Human Resource Management : Accountable for the coordination and evaluation of unit personnel in accordance with hospital and personnel policies. Functions as a positive role model for staff by adhering to hospital and departmental policies and procedures. Interviews, hires, disciplines, and terminates employees. In partnership with the educator supports the onboarding and training of new employees. Reviews the completed checklist with employee, educator and preceptor to ensure the employee is competent prior to independent practice. Completes ongoing evaluation during the probationary period. Discusses strengths and weaknesses with employee. Confers with Human Resources in instances when probationary period may need extension. Maintains any records of discussions held during counseling sessions. Documents any warnings given, whether oral or written. Forwards documentation to Labor Relations and/or Human Resources. Demonstrates creativity in problem solving, initiative and self‑motivation to follow through on all responsibilities in a timely manner. Utilizes available resources. Partners with supervisors and clinical educators to assess, plan, develop and implement programs designed to enhance the professional development of the staff. Routinely evaluates and reviews supervisor and liaison performance and discusses and documents individual performance annually; supports direct reports in the same process for their reporting team members. Discusses and establishes improvements and/or goals for the coming year. Executes established payroll procedures, including time and payroll adjustments utilizing union contract principles and Kronos time‑keeping system. Resolves employee payroll issues. Utilizes effective communication and is available and accessible to staff to ensure efficient and effective operations of the department. Assists in the development of subordinates through training and delegation. Promotes the growth and development of supervisors’ leadership skills through delegation of specific tasks and projects. Accountable for unit staffing levels, staff schedules, and utilization of Kronos and union principles to ensure efficient CSPD throughput. Upholds all elements of workforce needs pursuant to current Union Contract. Supports the unit leadership coverage plan. Central Processing Flow Management : Accountable for the coordination and evaluation of the practices for the Central Sterile Processing in accordance with the BMC policies, AAMI, JCAHO, and AORN recommendations and standards. Assesses the flow of patient/surgeon case needs for the BMC Central Processing Department to meet daily case needs and also assesses the needs of the satellite reprocessing locations. Holds staff accountable for implementing standards to comply with regulatory agency requirements and policies/procedures. Monitors and evaluates department performance standards, recommends interventions and process improvement opportunities, and upon approval implements workflow changes. Is a subject‑matter expert in Infection Control, sterilization standards, and decontamination practice for reprocessing and sterilization. Maintains effective communication for disseminating new policies and procedures to the leadership team and employees. Establishes and maintains effective lines of communication with other disciplines, ancillary personnel and physicians. Complies with all required QA/QC processes for BMC‑assigned responsibilities and presents to committees as requested. Complies with JCAHO, AAMI, AORN, CDC, OSHA agency recommendations and standards for practice. Supervises CSPD inventory including instrumentation and physical plant, and processes for repair, reordering, organization, and storage. Reinforces and maintains the loaner kit process through supervisors and shift leaders; is accountable for the management of vendor expectations and deviations from policy. Fiscal Responsibility : Coordinates and justifies daily operational supply needs and bi‑weekly labor reports. Monitors unit supply and labor budget. Is accountable for personnel and supply expenditures. Investigates and justifies budget variances within established deadlines. Develops staff knowledge in fiscal management to assist with efficient use of supplies and equipment. Assists the Director with review of required contracts (service, purchases, subscriptions, programming, and preventive maintenance) as needed. Safety Goals Responsibility : Assures a safe and healthy work environment for employees. Updates department‑specific safety policies based on Joint Commission standards and other regulatory agency standards. Ensures all equipment operating procedures are written and employees have signed off that they have been trained. Participates in the development and/or implementation of safety education for all department employees. Ensures compliance with mandatory education programs on equipment, emergency evacuation, and other department‑specific training. Completes/reviews employee incident reports and risk reports within established timeframes and implements adjustments upon Director approval. Compliance : End accountability for compliance for the CSPD and satellite processing areas (Endoscopy/Otolaryngology) including equipment storage, processing equipment, IFU guidelines, and staff education. Ensures staff adhere to departmental standards of practice, infection control, AAMI, and Joint Commission standards, as well as all BMC policies and procedures. Stakeholder Operations Responsibility : Promotes achievement of Surgical Division goals and objectives. Participates in committees and attends departmental meetings. Recommends, interprets and supports administrative policies and procedures. Responds rapidly in emergency situations and utilizes accepted management principles in accordance with hospital policies. Promotes harmonious relationships and positive interactions among the healthcare team. Participates in and contributes to uniform quality assessment and improvement programs established for the division. Assists with developing department‑specific policies and procedures. Supports advancement of HSPA and CBSPD within the department, hospital, and community. Interfaces and meets with nursing and operational leadership for support services. Meets with members of medical staff, including surgeons, for quality improvement projects, service recovery, and constructive feedback opportunities. Works with Service Line Coordinators on surgical flow, case cart construction, instrumentation needs, new product review, and loaner tray requirements. Professional Development Responsibility : Accountable for ongoing self‑development in management and clinical skills. Promotes professional and unit goals and implements a plan to achieve them. Attends required in‑service educational programs. Maintains service‑specific certification as required (e.g., CRCST). Participates in annual evaluation, identifying areas of accomplishment and areas requiring further development. Customer Service : Develops, promotes, and maintains a department‑specific customer service responsiveness philosophy. Maintains good customer relations to ensure that requirements are met. Works in conjunction with OR and satellite leadership to discuss processes and improvement initiatives. Ensures every effort is made to resolve customer complaints immediately or within 24 hours. Educates staff on customer requirements and ensures training on customer relations. Other Duties Utilizes hospital’s cultural beliefs as the basis for decision making and support of the mission and goals. Follows established infection control and safety procedures. Performs other duties as assigned. Education and Certifications Certificates, Licenses, Registrations Required Associate’s Degree or higher preferred. High School Diploma or GED required. Must have or obtain within 90 days of hire a certification as a Certified Registered Central Sterile Technician (CRCST) by the International Association for Healthcare Sterile Processing Association (HSPA), or a Central Sterile Professional Department Technician (CSPDT) by the Certification Board for Sterile Processing and Distribution (CBSPD). RN and ADN licensure are accepted in lieu of the above certification. Certification as a Certified in Healthcare Leadership (CHL) supervisor/manager is a plus; CHL certification required within 24 months of hire. Certifications must be maintained by obtaining required CEUs each year through the certifying agency. Experience At least 5 years of current experience working in a Central Sterile Processing, Sterilization, or Operating Room environment or a combination of the two. Previous supervisor experience in Sterile Processing required. Previous experience at a Level 1 Adult Trauma Hospital preferred. Knowledge & Skills Thorough knowledge of decontamination and sterilization and high‑level disinfection techniques and procedures, infection control, workflow principles, and equipment and supply inventory protocols. Complete knowledge of clinical operations, hospital mission and goals, and human resources policies and procedures. Advanced English oral and written communication skills. Excellent organizational skills, including ability to multi‑task, delegate appropriately, and meet deadlines. Strong interpersonal skills with the ability to provide direction and development to employees through coaching, identifying training needs, assigning progressively challenging projects, and assisting in career development planning. Ability to analyze and solve problems in a systematic, logical, and timely manner. Ability to adapt to changes in daily routine. Develops personal knowledge of unit‑specific technology platforms (Cencitrac, Kronos, One Source, Torq). Basic computer proficiency, inclusive of ability to enter and access data/information. Proficiency with Microsoft Office (Word, Excel, Outlook) and web browsers. Compensation Range $66,000.00 – $96,000.00 This range offers an estimate based on the minimum job qualifications. Base pay is determined by education, experience, skills, and certifications/licenses as they directly relate to position requirements, as well as business/organizational needs, internal equity, and market competitiveness. BMCHS offers generous total compensation that includes benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being. NOTE: This range is based on Boston‑area data and is subject to modification based on geographic location. Equal Opportunity Employer Disabled/Veterans Important Information According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. #J-18808-Ljbffr Boston Medical Center (BMC)