Security Officer

Security Officer (Restaurant Operations)The Security Officer assigned to the Oberon Restaurant is responsible for maintaining a safe, secure, and professional environment for museum visitors, restaurant patrons, staff, vendors, and contractors. The officer will be present at the Freeman Alley entrance where they will monitor activity, oversee patron flow, and ensure compliance with all established security and operational procedures.This position requires excellent customer service skills, strong situational awareness, sound judgment, and the ability to effectively communicate with employees, visitors, contractors, and management.Responsibilities:Staff and monitor Freeman Alley entrance during assigned hours.Maintain a welcoming and courteous presence while enforcing security policies.Resolve routine issues professionally and escalate concerns when necessary.Provide professional assistance and directions to museum visitors and restaurant patrons.Assist with crowd management and maintain orderly patron movement during restaurant operating hours.Observe and report suspicious behavior, security concerns, safety hazards, and policy violations.Monitor for visible signs of intoxication or disorderly conduct among patrons at the entrance and respond per restaurant/museum policy.Coordinate with restaurant management on refusal of entry or removal of intoxicated or disruptive individuals.Respond appropriately to incidents, disturbances, emergencies, and visitor concerns.Remain present at Freeman Alley entrance and ensure doors are secured upon closing of restaurant.Assist with evacuation of the entrance and immediate area during emergencies, consistent with Fire Guard (F-03) responsibilities.Prepare incident, activity, and observation reports.Document unusual occurrences, safety concerns, and operational deviations.Immediately report significant incidents and procedural violations to Security Supervisors and the Director of Security.De-escalation is the primary response to conflict; this role is not expected to physically restrain patrons except to protect life safety. Physical altercations should be handled by contacting the Security Supervisor and, if warranted, NYPD.Comfortable using a two-way radio to communicate with the Security Supervisor and Security console.Physical Requirements:Ability to stand and/or patrol for the full duration of a shift.Ability to work at a semi-outdoor entrance exposed to weather (heat, cold, rain, wind) for extended periods.Qualifications:High school diploma or equivalent.Valid New York State Security license.Valid FDNY F03 license.Previous security, hospitality, or customer service experience preferred.Ability to remain calm and professional under pressure.Strong verbal and written communication skills.Excellent observation and decision-making abilities.Ability to work independently and as part of a team.Basic computer proficiency and report-writing skills.Benefits:We offer a full comprehensive benefits package that includes Medical, Dental, Vision, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Health Reimbursement Program through the Difference Card, Commuter Benefits Program through the Difference Card, Voluntary Short Term Disability Plan and Long-Term Disability, Life Insurance, Retirement Plan, and other voluntary benefits.We offer full-time employees 15 days of paid time off, 8 sick days off and 13 holidays off as applicable through the fiscal year.We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this Job Description describes you, then please apply for this role.The New Museum's mission is simply "New Art, New Ideas." Founded in 1977 by curator Marcia Tucker with a bold vision of presenting contemporary culture in a critical and scholarly context, the New Museum has been a leader among contemporary art museums for over 40 years, and is among the most respected internationally for its risk-taking curatorial program.Equal Opportunity EmployerThe New Museum of Contemporary Art believes that all persons are entitled to Equal Employment Opportunity and we do not discriminate against our staff members or applicants for employment because of race, creed, color, religion, national origin, gender identity and expression, sex, age, disability, marital status, political affiliation, sexual orientation, genetic information, or veteran or citizenship status provided they are qualified and meet the requirements for the job. The New Museum provides reasonable accommodation to candidates with disabilities. As per New York State Guidelines, all candidates hired must be vaccinated with the COVID vaccine.