Quality Improvement Specialist

Quality Improvement Specialist

Make a meaningful impact as a Quality Improvement Specialist. Do you enjoy making a difference and driving positive change? Do you have hands-on or direct care experience supporting individuals with intellectual and developmental disabilities, autism, and/or mental health diagnoses—and a strong commitment to high-quality care? Join Devereux Pocono as a Quality Improvement Specialist and help ensure excellence in the services we provide. In this role, you will collaborate with the Quality team and leadership to support continuous improvement efforts and achieve strong outcome measures.

What We Offer

• Pay: $22-25 hour (based on experience)
• 2K sign on bonus
• Flexible schedules to support work/life balance
• Tuition assistance and student loan repayment through our ASCEND Program
• Comprehensive benefits package
• Access to supportive resources nationwide
• A collaborative team environment dedicated to meaningful work

About Devereux Pocono

Located in Newfoundland, PA, Devereux Pocono provides programs and services for children and adults with developmental disabilities.

Key Responsibilities

• Collect and analyze treatment data, behavioral trends, and incident reports
• Identify patterns (e.g., recurring behaviors, compliance gaps) and share insights with the Quality Management Director
• Conduct pre-inspection site visits and support audit readiness, regulatory compliance, and safety activities (including fire drills and required inspections)
• Support continuous quality improvement initiatives using data tools such as Power BI and QCG dashboards
• Complete Certified Investigator training requirements

Interested in advancing your career? Devereux is proud to offer ASCEND - the first career accelerator program exclusively designed to give behavioral healthcare workers - the career guidance, one-on-one coaching, skills and financial assistance you need to reach your full potential. This program includes tuition and student loan repayment!

Qualifications

• Education: A high school diploma with additional relevant experience may be considered in lieu of a degree. Bachelor's degree in Human Services, Healthcare Administration, or a related field preferred
• Experience: At least 1 year of experience supporting individuals with intellectual/developmental disabilities, autism, and/or mental health diagnoses. At least 1 year of experience in healthcare quality management related functions, including direct care experience.

Skills

• Strong understanding of healthcare systems, quality improvement principles, and regulatory standards
• Proficiency in data collection and analysis abilities using computer applications
• Ability to adapt quickly, manage multiple priorities, and make sound independent decisions

Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse, and will cooperate with the authorities to the fullest extent possible.

Company Overview

Devereux is one of the nation's largest nonprofit organizations, providing services, insight and leadership in the evolving field of behavioral healthcare. Founded in 1912, Devereux operates a comprehensive national network of clinical, therapeutic, educational and employment programs that positively impact the lives of 10,000+ children, adults – and their families – every year.

Our Mission: Devereux changes lives – by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences.

With nearly 6,500 employees working in programs across the country, Devereux is a trusted partner for families, schools and communities, serving individuals in the areas of autism, intellectual and developmental disabilities, specialty mental health, education and foster care.

Our Culture, Our Expectations

At Devereux, Servant Leadership is embedded throughout our culture and every aspect of our organizational framework. Our mission-driven, people-first mindset is at the heart of the compassionate and high-quality programming we provide – every day – for the individuals and families we serve, and other key stakeholders. Devereux offers challenging and exciting work, and our team environment creates an empowering, positive and rewarding atmosphere. To be successful at Devereux, you will: put the needs of others first, feel called to serve and called to lead. As a member of our team, you will be a significant part of our commitment to providing a welcoming and supportive work environment across all programs and services, and within all policies and employee practices.

We believe a workplace rooted in inclusivity – offering a sense of belonging to all those who walk through our doors – is fundamental to delivering the highest quality healthcare services. Through open dialogue and the creation of brave spaces, we will engage in work that gives each of us a chance to change the world – one person, one family, one community at a time.

What Devereux Offers You

• Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services.
• Student loan debt assistance, tuition reimbursement and continuing education assistance.
• Generous time-off (start accruing 1st day), 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage.
• Employee assistance / work-life balance program.

Visit to see why Devereux is a great place to work! Devereux is a drug-free workplace, drug screening required. EOE