Service Parts Advisor, Costa Mesa

Parts Advisor (Back Counter)At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility.The Parts Advisor (back counter) position will oversee parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. The Parts Advisor is an integral part of service center operations focused on parts efficiency to support seamless operations.The RoleEffectively manage parts inventory by anticipating and addressing business needs to optimize operationsMaintains an accurate and effective parts inventory control system that includes perpetual and annual inventoriesOrder inventory and special-order parts for repairsReceive parts orders and stock them efficiently in designated storage area or assigned binsEffectively manages parts transfers from one Lucid Service location to another if applicableGenerates parts estimates for customers, insurance companies or internal fleet vehicles to be sold by service advisorStay up to date on latest part revision changes and refresh local inventory accordinglyAchieve and maintain a high First Time Fill Rate (FTFR) for the Service Center's Parts Department, ensuring timely and accurate serviceOrganize and oversee parts warranty returns, both in the system and physicallyInterpret and understand automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts orderingPromote sales of accessories according to Lucid guidelinesOther duties as assignedQualifications2 – 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop to support seamless operationsProficiency in parts catalog search for specific repair needsWillingness to obtain forklift certification, demonstrating a commitment to safety and operational efficiency in the workplaceAbility to work independently and make timely decisions in a fast-paced environment, effectively minimizing downtime on repairsExcellent organizational skills and attention to detailExcellent communication and customer service skillsAbility to use basic computer applications such as Microsoft Office as well as learn proprietary DMS softwareAbility to lift 50 lbs.Standing, walking, and bending for extended periods of timeFull-time, including weekends or extended hours during busy periodsWillingness to complete Lucid provided CPR training post hireValid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hirePreferred QualificationsAA/BS in either Automotive Technology or Business Management, or equivalent work experienceKnowledge of HV systems, LV systems, and EV powertrainsStart-up experience and related fast-paced environmentsPrevious OEM Parts trainingAt Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Base Pay Range (hourly) $28 —$38 USDCompensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.