Client Services & Support Coordinator

Coleman Information Technology Grou

Job Description

Client Services & Support Coordinator

We’re looking for a motivated and detail-oriented Client Services & Support Coordinator to manage scheduling, coordinate service delivery, and track support activity. This role supports clients and internal teams by ensuring smooth, accurate, and efficient IT service operations.

Key Responsibilities

Respond to client inquiries and support requests promptly.
Manage service calendars and customer database.
Track and update support tickets, documentation, and reports.
Generate and present service delivery reports.
Collaborate with staff, vendors, and management for efficient service.
Assist with process improvements and identifying business opportunities.

Skills & Qualifications

Strong communication (written and verbal) and follow-up skills.
Proficient in Microsoft Office, CRM systems, and general business software.
Experience in customer service or admin roles.
Ability to multitask and work in a fast-paced environment.
Typing speed: 60+ WPM.
Some college preferred (AA or Bachelor’s).

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Vacancy posted 5 days ago

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