Guest Services Coordinator
Paycom
- Guest Services Coordinator (Tours Focus)Chicago, IL 60611## OverviewSalary Range$20.00 - $21.00 HourlyPosition TypeFull Time## Description**The Driehaus Museum****Guest Services Coordinator (Tours Focus)****Position Type: Full-Time****FLSA: Non-Exempt**The Richard H. Driehaus Museum explores art, architecture, and design from the late nineteenth and early twentieth century in exhibitions and programs that illuminate the history and culture of this period, primarily in the United States and Europe. Located just steps from the Magnificent Mile, the Museum sits squarely at the center of the Chicago’s cultural dialogue.The Guest Services Coordinator position is an integral part of a small, intensely focused team that bears responsibility for maintaining the expected excellence of the Museum’s visitor experience profile and help grow long-term support for the Museum. This position is ideal for an energetic and enthusiastic self-starter with general visitor services experience who wants to focus their efforts toward career growth in arts and cultural organizations.***Principal Duties and Responsibilities:**** Exemplify the Museum’s standards of excellence in customer service and hospitality and proactively participate in guest services throughout the Museum.* Work in unison with Guest Services Coordinators and Guest Services Associate Leads in Museum’s overall customer experience efforts* Demonstrate an in-depth knowledge and understanding of the history of the Museum, the historic interiors, architecture, and restoration of the Nickerson Mansion, the Murphy Auditorium, the collection and temporary exhibitions.* Serve as the Guest Services Lead as assigned. When operating as a daily lead, you are responsible for updating the rotation schedule, cancelling/splitting public tours, closing early if warranted, and responding to radio calls as a first line of response.* Greet and orient Museum visitors to the different ways to explore the Museum and to gallery rules; accept payments; and assist with wayfinding and general customer service* Regular monitoring of public spaces throughout the day to report on facilities and operational issues that may impede the customer experience and reputation of the Museum.* Manage group tours program by monitoring group tours email and corresponding with inquiries, following up to confirm tours, accepting payments and scheduling tour guides. Also manage reporting on group tour activity and disseminate monthly.* Conduct public and private group tours* Open and close the museum; turning on systems, gallery lights and other duties as needed.* Promote and transact Memberships, Annual Fund Donations, and Programs tickets in Admission, Store, and in Tour interactions with Guests.* Collaborate with all Guest Services staff to ensure efficient and effective inter-department communications and workflow* Coordinate the onboarding and training of new Guest Services Employees* Perform other duties as assigned by the Guest Services Manager or Executive Director.## Qualifications* BA or BS degree in art, art history, art education, architecture, historic preservation, museum studies, or related field.* Familiarity with museums and the museum experience.* Excellent problem-solving and decision-making skills.* Excellent oral and written communication skills.* High level of initiative and strong work ethic.* Able to work in a team setting.* Strong interpersonal and presentation skills.* Database experience, preferably with Raiser’s Edge or Altru.* Willingness to become Red Cross Certified in First Aid, CPR, and AED.* Ability to be on feet for up to 3 hours at a time.* Ability to work flexible hours, including evening and weekend hours as necessary.* This position is a Wednesday – Sunday work week.***The Driehaus Museum provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.***Driehaus Affiliated Companies offers an exciting, comprehensive and competitive benefits package, which includes but is not limited to medical, prescription drug, dental and vision insurance, short and long-term disability, generous paid time off, paid parental leave, 401k plan, and wellness benefits.**Be aware of hiring scams:** The Driehaus Museum is aware of fraudulent job post schemes, such as phishing emails that invite candidates to apply and interview for positions at Driehaus. We take this matter very seriously. The Driehaus Museum has clear processes and guidelines with regards to hiring for open positions. We will not use instant messaging services such as WhatsApp, Telegram or iMessage to communicate the status of your application nor request additional application information. Offers of employment will not be extended without candidates having completed a robust interview process with representatives from organization. Suspicious messages can be reported to View email address on click.appcast.io.
- J-18808-Ljbffr Paycom
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Guest Services Coordinator in Chicago, IL vacancy
$18.85 - $28.3 per hour
...Department: 11611 Advocate Christ Medical Center - Guest Services Status: Full time Benefits Eligible: Yes... ...inform of on-going or potential security situation. 6)Coordinates ACH guest information needs with external services or resources...SuggestedDaily paidFull timeTemporary workPart timeWork at officeImmediate startFlexible hoursShift workWeekend workAdvocate Aurora Health
Oak Lawn, IL2 days ago- ...Guest Relations AssociateThe Guest Relations Associate is responsible for providing a welcoming and supportive service experience for patients, families, visitors and staff. The position is responsible for greeting and responding to the needs of these customers by providing...SuggestedSecond job
Solve IT Strategies, Inc.
Chicago, IL4 days ago $51k - $72k
...Friday, 8:00 AM-5:00 PM (with flexibility to support special events as needed) We are seeking a highly organized and service-driven Guest Services Coordinator to join our Hospitality and Guest Services team. In this role, you will be a key member of the Guest Services team...SuggestedWork at officeWorldwideMonday to FridayFlexible hours- ...We are looking for a Guest Services Coordinator to assist customers before and during their travel experiences. This role focuses on customer communication, reservation support, service coordination, and helping clients feel informed and supported. Responsibilities...SuggestedRemote workFlexible hours
HB Travels
Chicago, IL6 days ago - Join RPM Seafood as a Security Staff member to ensure the safety of both guests and employees. Responsibilities include carding guests, managing crowds, and maintaining a secure environment. The role requires effective communication, multi-tasking, and the ability to handle...Suggested
- ...Chicagoland and Northwest Indiana is seeking a Part-Time Coordinator to support guest families at the Chicago location. The role covers evening... ...safe environment. This position emphasizes compassionate service, teamwork with volunteers, data entry for occupancy, and collaboration...Part timeAfternoon shift
- CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building. You will be the first point of contact, greet visitors, issue passes, and support events and daily workplace services...Work at office
- European Wax Center in Hillside, IL is hiring a Lead Guest Service Associate (Front Desk/Sales Associate) to deliver outstanding guest service while driving center revenue in a fast-paced, in-person role. You will greet guests, promote services, manage check-ins and reservations...Weekend work
- Tommy Bahama is seeking a Store Associate in Oak Brook, IL to provide world-class service and maintain merchandise flow. You will stock and present products, assist guests with knowledge and styling, and support daily operations on the sales floor. Ideal candidates have...Afternoon shift
$23 - $27 per hour
...your skills and experience — talk with your recruiter to learn more. Base pay range $23.00/hr - $27.00/hr Job Title: Member Services Coordinator Location: Chicago, IL Pay Rate: $23 / hr - $27 / hr Benefits: This position is eligible for Medical, Dental, Vision and 4...Permanent employmentContract workWork at officeLocal area- ...Resident Service Coordinator The Resident Service Coordinator will serve as a part of the supportive services team and will focus on building a system to support collaborative relationships with the residents to impact their health, well-being, and financial stability...Full time
Christian Community Health Center
Chicago, IL4 days ago $21.35 per hour
...Family Services CoordinatorRonald McDonald House near Comer Children's Hospital - Chicago... ...not-for-profit 501(c)(3) organization.The Coordinator is accountable for maintaining program... ...providing a warm and welcoming environment for guest families, checking families in and out...Hourly payPart timeWork experience placementWork at officeShift workNight shiftRonald McDonald House
Chicago, IL4 days ago- ...Remote Travel Services CoordinatorChicago, Illinois, United States Customer RepresentativeAbout the RoleAs a Remote Travel Services Coordinator, you'll play a key role in guiding travelers through every step of their journey—from the excitement of planning to their return...Remote workFlexible hours
Getaway Travel Agency
Chicago, IL5 days ago - ...PSYCHIATRIC REHABILITATION SERVICE COORDINATOR PRSC - PARK VIEW REHAB CENTER Park View Rehab Center is a skilled nursing facility seeking a Psychiatric Rehabilitation Service Coordinator (PRSC) to whom the resident primarily relates for the coordination of services...Temporary work
iCare Consulting Services LLC
Chicago, IL2 days ago $55k - $65k
...Tenant Services Coordinator Chicago-based Golub & Company LLC and its affiliates are active in key markets across the United States in real estate development, acquisitions, asset and property management, leasing and corporate real estate services. The Company has...Hourly payWork at officeWork from home1 day per weekGolub & Company
Chicago, IL3 days ago$20 - $25 per hour
...Member Services Coordinator (Temporary-to-Hire) | Southwest Chicago suburbs *Initial schedule: in-office 5 days a week. After the training period: 3 days in-office, 2 days remote. A non-profit organization with over 60 years of experience based in the southwest suburbs...Hourly payTemporary workWork at officeRemote workBCI - Brokerage Consultants Inc
Chicago, IL3 days ago- ...Regional Service Delivery Coordinator The Division of Family & Community Services is seeking to hire an energetic and detail-oriented individual to serve as the Regional Service Delivery Coordinator. This position serves as a regional level administrator in the integration...Part timeApprenticeshipFlexible hours
- ...Remote Services Coordinator Chicago, Illinois, United States Or refer someone Job Openings Remote Services Coordinator About the Job Remote Services Coordinator TravelingMedic is a growing remote services company dedicated to helping clients plan and book exceptional...Remote jobFlexible hours
$19.75 per hour
...Chicagoland and Northwest Indiana seeks an Overnight Weekend Coordinator to support families, register and check in/out, monitor facility... ...capable staff presence. The position emphasizes compassionate service, collaboration with hospitals, volunteers, and donors, with a...Hourly paySleeping nightsNight shiftWeekend work- Triton College's Center for Access and Accommodative Services seeks a Coordinator to support the Director by coordinating access services for students with disabilities. You will provide direct services, assist with intake, and collaborate with faculty and departments...
$23 - $25 per hour
...rapidly across North America. Come grow with us! Responsibilities As a Resident Services Coordinator with Hines, you will play an integral role in demonstrating a 5-star resident and guest service experience in every interaction at Wolf Point East. You will exemplify extraordinary...Work at officeLocal areaFlexible hoursNight shift- Sacred Heart Schools in Chicago, IL is seeking a part-time Justice Tuesday Coordinator to support the middle school service program and the CSL in coordinating Justice Tuesday activities. The role reports to the Formation to Mission & Campus Ministry Director and emphasizes...Part time
$25 - $28 per hour
HVAC Service Coordinator - Customer Service | $25.00 - $28.00 per hour A local residential HVAC company is seeking a Service Coordinator to join the team. This role serves as the first point of contact for customers and is essential in delivering day-to-day administrative...Hourly payWork at officeLocal areaMonday to FridayFlexible hours- Trinity Health and Loyola are seeking a Full Time (0.9 FTE) Day shift position focused on ensuring clear communication between staff, patients, and families. The role manages paging, phones, IT help desk requests, and supports inventory and medical records with data entry...Hourly payFull timeDay shift
- A non-profit organization in Evergreen Park is seeking an entry-level Service Coordinator to support families of infants and toddlers with developmental delays. The coordinator will manage Early Intervention referrals, coordinate assessments, and ensure compliance with...
- ...and Northwest Indiana is seeking a dedicated team member to support families staying at our House. You will welcome guests, process check-ins, coordinate room use, and assist with daily operations to ensure a supportive, caring environment. The role requires flexibility...Shift workWeekend work
- ...inventory management, ordering supplies, and maintaining accurate medical records by entering data, preparing charts, and processing service orders. Additionally, the role supports quality improvement initiatives and promotes professional development through continuous...Hourly payDaily paidFull timeWork experience placementSecond jobLocal areaFlexible hoursShift workDay shift
- ...in Chicago. At Omni we are known for our quality and exceptional service that delivers "The Most Magnificent Memories on the Mile." We... ...as a welcoming and knowledgeable point of contact. Responds to guest and meeting planner needs in a timely fashion. Inspects food and...Work at officeShift workNight shift
- A non-profit membership organization in Chicago is seeking a Member Services Coordinator. This role involves supporting daily operations, managing member inquiries, and maintaining membership records. The ideal candidate has customer service experience, strong communication...Permanent employmentContract workWork at office
- ...to effectively express Alden's DD Program to the community, other health professionals, outside professional organizations, senior services, government agencies, and any other provider or professional in the community. Must have the sincere desire to work with a variety...Temporary workLocal areaFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Services Coordinator. Be the first to apply!
Related searches
- early intervention service coordinator Chicago, IL
- family service coordinator Chicago, IL
- resident service coordinator Chicago, IL
- food service coordinator Chicago, IL
- member services coordinator Chicago, IL
- service lead Chicago, IL
- service team leader Chicago, IL
- service coordinator Chicago, IL
- guest service support expert Chicago, IL
- guest service ambassador Chicago, IL