Customer Account Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Benefits/Perks

Countryside Culligan water is seeking a self-driven, responsible person with an aptitude for customer relations. This position will communicate with new and existing customers, manage new customer inquiries, schedule appointments and follow-up visits, and much more. Position will assist sales team in in day to day tasks. To be a successful in this position, you should be organized, accountable, creative, detail-oriented. Must have excellent communication skills and professionalism. Must be able to work well in small office dynamic.
This is an IN-PERSON Position. There is no opportunity for remote or work from home in this role.

Responsibilities

Position Summary: Provides customer service support to both customers and the organization by processing customer requests, analyzing and verifying the accuracy of order information in a timely manner. Ensures that an excellent standard of service and a high level of customer satisfaction are maintained. Provides support for day-to-day office tasks to include but not limited to; account billing, month-end reporting, AR, customer retention, service and route management, and other tasks as assigned by the Store Manager.

Essential Duties and Responsibilities
Will be responsible for the daily office administrative operations of the duties to include but not limited to include:

• Preparation and execution of work orders, entering and verifying daily batches.
• Communicates customer requests and service changes to route and service staff.
• Ensures and provides quality service to both internal and external customers
• Ensuring that billing is accurate and timely.
• Processing all paperwork related to branch operations in a timely manner, complete and professional manner.
• Working with all departments to ensure all administrative needs are met.
• Process of all periodic reporting required.
• Create an Industry Leading Reputation for Countryside Culligan Water within our market areas.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ensures and provides quality service to all customers .

Education/Experience:
• High School diploma or equivalent and excellent communication skills along with 1-3 years of experience.
• Demonstrates passion for excellence with respect to treating and caring for customers.
• Bookkeeping / Office Experience preferred.
• Computer proficiency with Microsoft applications or equivalent CRM experience.

HOURS: Monday - Thursday: 7:30am -4pm, Friday: 7:30am-1:00pm (36-40 hours a week)
This position is in-person. Work from home is not an option.

About Culligan
Culligan in Tomah is a small, locally owned and managed company, serving Adams, Juneau, Jackson & Monroe counties for over 50 years. As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. We value integrity, accountability, and responsible work ethic.