Call Center Quality Assurance Specialist
MAXIMUS
Maximus is seeking a Quality Specialist to monitor and improve call center quality across multiple shifts in Nashville, TN. The role focuses on ensuring accuracy, policy adherence, and high service quality as part of a 24/7 operation. The candidate should have a High School diploma or equivalent with 2-4 years of experience; a US citizenship is required. Associate degree preferred, with familiarity in call center metrics and the Success KPI system. #J-18808-Ljbffr
Vacancy posted 4 days ago
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