2Nd Shift Guest Services Representative

Job Description

Job Description

As a 2nd Shift Guest Services Representative at Rolling Hills Hospitality, you'll be pivotal in crafting unforgettable experiences for our guests. Your efforts ensure each guest feels genuinely welcomed and leaves with a smile. You'll be the main point of contact, maintaining our high service standards and boosting guest satisfaction. We believe in a supportive work environment where caring for our team leads to exceptional guest service. Join us in a dynamic role where you can grow professionally with a company dedicated to your success and development.

$14 - $15 hourly

• Welcome guests with a friendly and professional demeanor, ensuring a positive first impression upon arrival
• Provide efficient and accurate check-in and check-out services while maintaining attention to detail
• Deliver attentive service by responding quickly and effectively to guests' questions, needs, and concerns
• Create a warm, hospitable environment by maintaining professionalism and courtesy throughout every interaction
• Manage reservations, assign rooms, and update guest information within hotel systems
• Collaborate with housekeeping and maintenance teams to ensure guest rooms and requests are fulfilled promptly
• Maintain the front desk and lobby areas to reflect a clean, organized, and inviting atmosphere
• Accurately process payments, handle cash, and ensure proper financial procedures are followed
• Resolve guest concerns in a timely manner to ensure satisfaction and encourage repeat business

Additional Qualifications

• Strong customer service skills with a commitment to delivering exceptional guest experiences
• Effective problem-solving abilities with a proactive and solution-oriented mindset
• Excellent interpersonal and communication skills, with the ability to engage positively with guests and team members
• Highly organized with the ability to manage multiple tasks in a fast-paced environment
• Strong time management skills and the ability to prioritize responsibilities efficiently
• High level of attention to detail and accuracy in all tasks
• Basic computer proficiency, including data entry and typing skills
• Ability to stand and remain active for extended periods (up to 8 hours per shift)
• Availability to work a flexible schedule, including weekends and holidays

Position Details:

• Full-time, 2nd shift (3:00 PM – 11:00 PM)

Preferred Qualifications:

• Experience with hotel property management systems, such as FOSSE, is preferred but not required
• Willingness to learn and be trained in hotel systems and brand standards

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.